Video appears sideways in Blackboard Collaborate

Why is my video preview sideways in Blackboard Collaborate?

 

The Problem

When starting a Blackboard Collaborate session the preview video appears sideways.

Blackboard Collaborate video preview

 

Why is this happening?

According to Blackboard, this is a known issue. This problem occurs when using a 2 in 1 convertible laptop (like a Microsoft Surface)is running the Microsoft Edge Web Browser. Microsoft Edge is the default web browser on Windows 10.

 

The Solution

There are two solutions to this issue:

  • Solution 1:
    Reorient the video feed
    • Unlock the screen rotation mechanism
    • Rotate the device
  • Solution 2:
    Switch to another web browser such as Google Chrome or Mozilla Firefox.

Details

Article ID: 104490
Created
Mon 4/6/20 3:35 PM
Modified
Mon 9/14/20 4:41 PM