- Knowledge Base
- [LMS] Blackboard and Software Application Training
- Zoom Meeting Software
This article will explain where the Zoom settings are stored for both macOS and Windows 10.
- Knowledge Base
- User Accounts and Office 365 Email Access
Learn how to quickly reset your password to access MyRIC, Blackboard, and your RIC Email.
- Knowledge Base
- [LMS] Blackboard and Software Application Training
- Zoom Meeting Software
This article will show you how to access your RIC Zoom account.
- Knowledge Base
- User Accounts and Office 365 Email Access
This article provides the instruction on how to register for Office 365 Multi-Factor Authentication (MFA) when you own an Apple iPhone (or iOS device) that you have the Microsoft Authenticator app installed on.
- Knowledge Base
- User Accounts and Office 365 Email Access
- Knowledge Base
- Self Help Desktop Application Training
- Knowledge Base
- User Accounts and Office 365 Email Access
This article introduces you to how to register for Office 365 Multi-Factor Authentication and Self-Service Password Reset
- Knowledge Base
- User Accounts and Office 365 Email Access
This article provides you with the instructions to change verification method in Office 365 using the Microsoft Authenticator app
- Knowledge Base
- User Accounts and Office 365 Email Access
- Knowledge Base
- Classroom and Computer Lab
This is the procedure for login to a Windows Virtual Desktop environment
- Knowledge Base
- [LMS] Blackboard and Software Application Training
- Google Workspace Application Support
- Knowledge Base
- User Accounts and Office 365 Email Access
This article provides the instruction on how to register for Office 365 Multi-Factor Authentication (MFA) when you own an Android phone that you have the Microsoft Authenticator app installed on.
- Knowledge Base
- [LMS] Blackboard and Software Application Training
- Zoom Meeting Software
This article will show you how to sign into the Zoom Desktop Client app on a PC and Mac.
- Knowledge Base
- Computer Support and Repair
- Microsoft OS Based Products
- Office 365 Applications
All RIC Email users get 5 software licenses to install Microsoft Office Suite on there work or personal machines. Here are the steps on how to access the software to install on your machines.
Office 365 ProPlus Software
- Knowledge Base
- [LMS] Blackboard and Software Application Training
- Kaltura
Enabling third-party cookies is required to use Kaltura within Blackboard.
- Knowledge Base
- User Accounts and Office 365 Email Access
This article provides the instruction on how to reset your password using Office 365 Self-Service Password Reset
- Knowledge Base
- [LMS] Blackboard and Software Application Training
- Faculty Course Administrative Tools and Questions
This article will show you how to log into Blackboard.
- Knowledge Base
- [LMS] Blackboard and Software Application Training
- Zoom Meeting Software
This article will show you how to access a Zoom Cloud recording that has a passcode.
- Knowledge Base
- User Accounts and Office 365 Email Access
- Knowledge Base
- User Accounts and Office 365 Email Access
The following knowledge base article will help you add your Rhode Island College Email to your Mail Application on your iPhone or iOS Device.
- Knowledge Base
- [LMS] Blackboard and Software Application Training
- Zoom Meeting Software
This article will show you how you can recover your deleted Zoom cloud recording from the trash.
- Knowledge Base
- User Accounts and Office 365 Email Access
This article is to help you check and delete Rules in your mailbox that might have been added to your account if someone spammed you and gained access to your email.
- Knowledge Base
- [LMS] Blackboard and Software Application Training
- Zoom Meeting Software
This article shows how to change your email address from your personal zoom account to the college zoom account if you used a friendly email address.
- Knowledge Base
- User Accounts and Office 365 Email Access
The Outlook PhishHook Add-In is available to every RIC Office 365 user to easily report a suspicious email. Reporting these emails assist Information Technology Services (ITS) in protecting others from becoming a victim of a phishing attack.
- Knowledge Base
- [LMS] Blackboard and Software Application Training
- Zoom Meeting Software
This article shows how to consolidate your personal Zoom account with the College account.