Popular Articles

How To Reset Your Password Using Password Station
Learn how to quickly reset your password to access MyRIC, Blackboard, and your RIC Email.
Edit Office 365 Mailbox Rules If You Were Flagged for Spam
This article is to help you check and delete Rules in your mailbox that might have been added to your account if someone spammed you and gained access to your email.
How do I get Kaltura Software for iOS?
There is no Kaltura Personal Capture for iOS. This means that you can’t capture the screen using a Kaltura product. There are, however, several ways to make a screen recording on iOS. This article will highlight two methods.
GoToMyPC: Getting Started
Topaz Install Instructions
Step by step instructions to install and configure the Topaz program on your computer.
Use Outlook PhishHook Add-In to report suspicious email
The Outlook PhishHook Add-In is available to every RIC Office 365 user to easily report a suspicious email. Reporting these emails assist Information Technology Services (ITS) in protecting others from becoming a victim of a phishing attack.
Office 365: Setting up Multi-Factor Authentication and Password Reset
This article introduces you to how to register for Office 365 Multi-Factor Authentication and Self-Service Password Reset
Request your Course for the Upcoming Semester
Learn how to add/request your course be in Blackboard
Kaltura: Kaltura Express Capture Guide
Kaltura Express Capture enables recording content directly from the browser without the need to install any additional software. A new Big Red Button has been added to Kaltura Express Capture (Webcam Recording) to enable you to add content from your Webcam Recorder to Blackboard.
Connecting your Rhode Island College Email to an iPhone or iOS Device.
The following knowledge base article will help you add your Rhode Island College Email to your Mail Application on your iPhone or iOS Device.
Enable Third-Party Session Cookies for Kaltura Integration
Enabling third-party cookies is required to use Kaltura within Blackboard.
Archiving Your Course
Migrate Your Previous Course over to Your New Course
Kaltura CaptureSpace Lite Guide
Kaltura CaptureSpace Lite is no longer available as of May 10, 2019
Office 365: Registering for MFA using an iPhone (Apple iOS)
This article provides the instruction on how to register for Office 365 Multi-Factor Authentication (MFA) when you own an Apple iPhone (or iOS device) that you have the Microsoft Authenticator app installed on.
Office 365: Change your password via SSPR
This article provides the instruction on how to change your password using Office 365 Self-Service Password Reset
GoToMeeting: Getting Started
Kaltura: Kaltura Personal Capture settings
This article describes the Kaltura Capture application's, Management Page.
After you open the Kaltura Capture Application, the Management window may be opened by clicking Manage on the Kaltura Capture Recorder.
MFA@RIC Pilot: Protect against account take-overs
With over 90% of all data breaches starting with a phishing email, protecting our Office 365 email accounts from being compromised is a top priority. Even with a lost or stolen password, access to your email is extremely difficult when your account has Multi-Factor Authentication enabled.
Change My Office Desktop Login Password
The following knowledge base article will assist you in changing the password you use to login to your Apple Computer.
Kaltura: What’s New for Fall 2019
What's new in Kaltura for Fall 2019
Office 365 Multi-Factor Authentication (MFA)
How Do I Create a Qualtrics Account?
This is an article on how to log into RIC's survey software called Qualtrics. The article will also guide you on how to create a survey.