Popular Articles

How To Reset Your Password Using Password Station
Learn how to quickly reset your password to access MyRIC, Blackboard, and your RIC Email.
Edit Office 365 Mailbox Rules If You Were Flagged for Spam
This article is to help you check and delete Rules in your mailbox that might have been added to your account if someone spammed you and gained access to your email.
Topaz Install Instructions
Step by step instructions to install and configure the Topaz program on your computer.
Connecting your Rhode Island College Email to an iPhone or iOS Device.
The following knowledge base article will help you add your Rhode Island College Email to your Mail Application on your iPhone or iOS Device.
Kaltura CaptureSpace Lite Guide
Kaltura CaptureSpace Lite is no longer available as of May 10, 2019
Change My Office Desktop Login Password
The following knowledge base article will assist you in changing the password you use to login to your Apple Computer.
Use Outlook PhishHook Add-In to report suspicious email
The Outlook PhishHook Add-In is available to every RIC Office 365 user to easily report a suspicious email. Reporting these emails assist Information Technology Services (ITS) in protecting others from becoming a victim of a phishing attack.
Archiving Your Course
Kaltura Express Capture Guide
Kaltura Express Capture enables recording content directly from the browser without the need to install any additional software. A new Big Red Button has been added to Kaltura Express Capture (Webcam Recording) to enable you to add content from your Webcam Recorder to Blackboard.
MFA@RIC Pilot: Protect against account take-overs
With over 90% of all data breaches starting with a phishing email, protecting our Office 365 email accounts from being compromised is a top priority. Even with a lost or stolen password, access to your email is extremely difficult when your account has Multi-Factor Authentication enabled.
Login Keychain Password Popup
The following knowledge base article will help you if you're stuck in an endless cycle of a popup asking you for a login keychain password.
Kaltura Media Edit Page: Enabling Kaltura Downloads
Kaltura allows the download of audio and video files from within Blackboard. The ability to enable media downloads is available to instructors but is disabled by default. It’s quite easy, however, to enable the download of Kaltura media files. This article will walk you through the steps.
Kaltura: What’s New for Fall 2019
What's new in Kaltura for Fall 2019
How Do I Connect to a Department Shared/Scan Drive?
This article is to help you map a network drive or scan drive associated to your department. You must first have access to it for this to work. If not it will fail.
How do I get Kaltura Software for iOS?
There is no Kaltura Personal Capture for iOS. This means that you can’t capture the screen using a Kaltura product. There are, however, several ways to make a screen recording on iOS. This article will highlight two methods.
Kaltura Personal Capture App Management
This article describes Kaltura Capture application's Management Page.
After you open the Kaltura Capture Application, the Management window may be opened by clicking Manage on the Kaltura Capture Recorder.
Create a Contact List (Group) on Office 365
This Knowledge Base Article is to help a user create a group on Office 365 on the Web.
Recovering CaptureSpace Lite recordings
I have recordings on my computer made with CaptureSpace Lite but I can't upload them. What do I do?
Sharing Kaltura video with other Blackboard faculty
Enabling Kaltura Collaboration

There are times when you have an audio or video file that you want to share with another faculty member. Perhaps, you are teaching different sections of the same course. This is an easy to use feature embed within Kaltura.
Migrate Your Previous Course over to Your New Course
Request your Course for the Upcoming Semester
Learn how to add/request your course be in Blackboard
Enable Third-Party Session Cookies for Kaltura Integration
Enabling third-party cookies is required to use Kaltura within Blackboard.
How Do I Create a Qualtrics Account?
This is an article on how to log into RIC's survey software called Qualtrics. The article will also guide you on how to create a survey.