Popular Articles

How To Reset Your Password Using Password Station
Learn how to quickly reset your password to access MyRIC, Blackboard, and your RIC Email.
How to Access Your RIC Zoom Account
This article will show you how to access your RIC Zoom account.
Getting Started With Microsoft 365 MFA For Students and Employees
Microsoft 365: Registering for MFA using an iPhone (Apple iOS)
This article provides the instruction on how to register for Office 365 Multi-Factor Authentication (MFA) when you own an Apple iPhone (or iOS device) that you have the Microsoft Authenticator app installed on.
GoToMyPC: Getting Started
Office 365: Setting up Multi-Factor Authentication and Password Reset
This article introduces you to how to register for Office 365 Multi-Factor Authentication and Self-Service Password Reset
Microsoft 365 Multi-Factor Authentication (MFA)
Windows Virtual Desktop Login Process
This is the procedure for login to a Windows Virtual Desktop environment
Zoom: Where are my Virtual Backgrounds located?
This article will explain where the Zoom settings are stored for both macOS and Windows 10.
Google Workspace: FSEHD Student Access Instructions
Microsoft 365: Registering for MFA using an Android Phone
This article provides the instruction on how to register for Office 365 Multi-Factor Authentication (MFA) when you own an Android phone that you have the Microsoft Authenticator app installed on.
Microsoft 365: Change the Authenticator Verification method
This article provides you with the instructions to change verification method in Office 365 using the Microsoft Authenticator app
How to Install Office 365 ProPlus Suite
All RIC Email users get 5 software licenses to install Microsoft Office Suite on there work or personal machines. Here are the steps on how to access the software to install on your machines.

Office 365 ProPlus Software
Enable Third-Party Session Cookies for Kaltura Integration
Enabling third-party cookies is required to use Kaltura within Blackboard.
How to Sign in to the Zoom Desktop Client App
This article will show you how to sign into the Zoom Desktop Client app on a PC and Mac.
Microsoft 365: Reset your password via SSPR
This article provides the instruction on how to reset your password using Office 365 Self-Service Password Reset
Edit Office 365 Mailbox Rules If You Were Flagged for Spam
This article is to help you check and delete Rules in your mailbox that might have been added to your account if someone spammed you and gained access to your email.
Joining Your Personal Account to College Zoom Account
This article shows how to consolidate your personal Zoom account with the College account.
Migrate Your Previous Course over to Your New Course
Use Outlook PhishHook Add-In to report suspicious email
The Outlook PhishHook Add-In is available to every RIC Office 365 user to easily report a suspicious email. Reporting these emails assist Information Technology Services (ITS) in protecting others from becoming a victim of a phishing attack.
Kaltura: Kaltura Express Capture Guide
Kaltura Express Capture enables recording content directly from the browser without the need to install any additional software. A new Big Red Button has been added to Kaltura Express Capture (Webcam Recording) to enable you to add content from your Webcam Recorder to Blackboard.
Connecting your Rhode Island College Email to an iPhone or iOS Device.
The following knowledge base article will help you add your Rhode Island College Email to your Mail Application on your iPhone or iOS Device.
Changing the Email Address of your Personal Zoom Account
This article shows how to change your email address from your personal zoom account to the college zoom account if you used a friendly email address.
Topaz Install Instructions
Step by step instructions to install and configure the Topaz program on your computer.