Maintaining your personal email address in MyRIC

When you have problems signing in to Microsoft 365 we may need to send you a temporary access code. One way is to email this to a verified email address. You can maintain your personal email in MyRIC

Why maintain a personal email address

With the enhanced security of Microsoft 365 (M365) Multi-Factor Authentication (MFA) combined with using your M365 account to access other applications, ITS wants to ensure you can always sign in.

If you become unable to receive MFA codes or experience password issues, when you contact the ITS Help Center we may need to send you temporary access codes via verifiable means.

ITS considers the following two (2) means as verifiable when you maintain these in MyRIC under your personal contact info:

• Mobile phone number for SMS text message (Cell Primary)
• Personal email address

You have been able to manage your mobile phone number in MyRIC, and now you are able to maintain your personal email address.

 

Screenshot 1

Adding an email address

1. Sign in to MyRIC
2. Select Personal Contact Info
   1. For Employees it is listed under HR PayRoll (screenshot 1 left image)
   2. For Students it is listed under Student Center (screenshot 1 right image)
3. Select the Email Addresses tab (screenshot 2)
4. Click on the Add an Email Address button, and a new entry will be added
5. Click on the caret of the dropdown menu in the Email Type field and select Home (screenshot 3)
   IMPORTANT: only the email address with the Type Home ITS considers verified for sending temporary access codes!
6. Enter a personal email address (screenshot 4)
   IMPORTANT: check that there a no typos in the email address, as MyRIC does not verify the provided address.
7. click Save (screenshot 4)

Screenshot 2

Screenshot 3

Screenshot 4

Changing an email address

1. follow steps 1-3 under Adding an email address
2. select the email address you want to change and update this with the new Email Address
3. If required, change the Email Type
   IMPORTANT: only the email address with the Type Home ITS considers verified for sending temporary access codes!
4. Click on Save

Removing an email address

1. follow steps 1-3 under Adding an email address
2. Select the email address that you want remove and click on the garbage bin icon (screenshot 5)
3. In the Delete Confirmation dialog click Yes – Delete
   IMPORTANT: Once you have added one personal email address, MyRIC requires you to maintain at least one personal email address.
   If you do not want that last personal email address to be used as your verified email address, be sure to change the Email Type from Home to Other.

Screenshot 5