Body
Introduction
This article explains how to access RIC Rooms and sign in using your RIC M365/SSO (single sign-on) credentials. RIC Rooms is a campus-wide web-based application for requesting, managing, and coordinating space and resource assignments for college events.
Account Access/Permissions for Sign-in to RIC Rooms
There are two tiers of access to RIC Rooms. First is single-sign-on with Microsoft 365 credentials. Then, once logged in, campus credentials will pass you to the RIC Rooms system page as an authenticated user to request or reserve campus spaces and resources.
Some members of the college's administration team also have access to the through a desktop client. Service providers and approvers use a locally installed version of the EMS Desktop Client.
Microsoft 365 Single-Sign-On
Single-Sign-On Authentication:
A single-sign-on (SSO) account lets users log in to multiple applications with one set of credentials, making the authentication process easier. Your RIC M365/SSO Account, provided by Microsoft 365, enables this secure feature. You will use the same username and password for RIC Rooms as you do for Outlook e-mail, Blackboard Ultra, and other RIC online services, reducing the number of times you need to log in when switching between applications.
On the RIC branded Microsoft 365 sign-in page, enter your RIC M365/SSO Account assigned by the college, usually formatted like your RIC email address. For example, an employee might log in with flastname_1234@ric.edu. Then, select the Next button.
After entering your username, type in your RIC M365/SSO Account password, and then select Sign in.
After entering your password, you may need to complete Multi-Factor Authentication. This added layer of security usually involves receiving a six-digit code via SMS text message to your mobile phone or receiving an Approval Request through the Microsoft Authenticator app.
Once authentication is complete, you will see the Microsoft 365 My Apps page. If your web browser has already authenticated your RIC M365/SSO account, you might not need to sign in again.
Application Access after SSO
RIC Rooms is a web application that is accessed using any college supported web browser through MyRIC.
Students:
MyRIC > RIC Student Homepage > External Links > RIC Rooms
Faculty:
MyRIC > RIC Faculty Homepage > Faculty/Staff Links > RIC Rooms (EMS) located on the left side of page
Application Login
These actions should automatically log you into the system. It should now say “Welcome “your
user name”) on the top right side of the screen. The screen below says “Welcome Guest”
Trouble Shooting Log-In Issues
Username/Password Errors
1. Check the username you are using to log in - ensure it follows the correct format flastname_1234@ric.edu.
2. If you have trouble with your password after several attempts, try resetting it.
Password reset article
3. Ensure you can access the methods needed for multi-factor authentication.
RIC Rooms Sign-In Error
If you experience a RIC Rooms application Sign In Error as shown in the screen shot below, you may need to add your credentials if the screen asks for them as shown below.
You will need to add your full user name “flastname_1234” in the format shown in Red on the screen “RICEDU\flastname_1234” and use your M365 password . Click Sign In button. The window changes to show your MY HOME and offer more options for creating reservations and for browsing events, locations, and people. The screen should now say “Welcome “your user name”)
Authentication Failure
If you receive a screen that looks similar to this:
Contact MISHELPDESK@RIC.EDU who will put you in contact with the System Administrator for the RIC Rooms / EMS Client program.
Page Display Issues - Ad Blocking
If you notice unusual page display issues, please add the requested page to the "allow list" or "exempt list" your ad-blocking extension in your web browser, if you have one installed. This includes popular ad-blockers such as UBlock Origin, AdBlock Plus, etc. While no advertisements are shown in Workday, the functionality of the site can be affected by the methods that ad-blocking extensions work to limit the loading of certain types of resources on a web page.
Application Log out
To log out, click the dropdown arrow under your name in the upper-right corner of the RIC Rooms Web App window.
Click Sign Out.