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Introduction
This article is provides guidance for checking Outlook on the Web (https://outlook.office.com) for Rules to re-direct incoming e-mail away from your normal Inbox folder if your account was compromised or flagged for suspicious activity. These rules are usually put in place by someone with unauthorized access, to prevent members of the RIC community from making the mailbox owner aware that the account is sending out suspicious messages. Common rules setup are to automatically delete or archive any message coming into the Inbox.
Instructions
Re-secure Account
The first step in re-securing your account is to do an immediate password change. This will eliminate access to your RIC account to any unauthorized individuals who may be sending messages from the mailbox.
If someone did gain access to your account, they might have created a rule or forwarding rule so that they can get your emails. You might notice this if you see not as many emails coming into your mailbox. When these rules are set up they can make sure that you don't receive a copy of it and the person is the only one that will see the emails. Once this is done, there is no way to get your emails back once forwarded.
Steps to Check for These Rules
1. Please log into the Office 365 portal Here: Login to Office 365
2. Once logged in you will see a gear in the top right. Click that gear.
3. On the Drop down menu that shows select Mail
4. This will bring you to the options page for Mail. There are TWO places to check for these forwarding rules. The first one is Inbox and Sweep Rules.
5. If you see anything that you did not setup please select it and Delete. You will know if you setup a rule. Ensure you click Save.
6. Now go back to that left navigation bar for your Mail Options where we selected Inbox and Sweep Rules and we will select Forwarding now.
7. If you see anything setup here that you did not do yourself or know about please Delete this and select Stop Forwarding radio button. Ensure that you click Save when done.
- If you have any additional questions give the help desk a call at x8803 or send an email to heldpesk@ric.edu