Popular Services

Please submit all reports and queries related requests here. Please note that service for handling data requests is listed separately and you will need to submit data request under "Data Request".

Please submit MyRIC service request or report any MyRIC (Portal, Campus Solutions, HR, and/or Financials) issues here. We will try our best to get them resolved.

Special MIS services for supporting various applications & systems not listed individually, including, but not limited to, MediCAT, QAS, Smart Catalog, Topaz, College Cards/CBORD, etc.

You need to submit all MyRIC (Campus Solution, HR, and Financials) data requests here. However, we will need to evaluate your request so that the request meets the data security requirements.

Instructions to help end users perform a password reset.

Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)

This service is a request to either have users added or removed from Office 365 distribution lists designated by departments at RIC.

Report all RIC Docs related issues here.

This Service is to request access to or creation of new shared departmental mailbox in Office 365.

This Sub Category is for all service requests that relate to Hanging Materials on campus.

Enter any MyRIC/PeopleSoft modification or change requests, along with justifications why the changes are needed.

This Service Request is for our systems administrators to allow access to specific departmental shares pending a approval from the department director.

This Sub Category is for all requests for Name Badges. NOTE: TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS.

This Sub Category is for all service requests that relate to Furniture on campus.

This service would be to report an issue about a projector either not displaying, overheating, or a bulb issue.

This Service will identify a phone line issue with a ticket specifically for no dial tone. This can be confirmed by trying to plug a tested handset into the users phone jack and not getting any signal.

This Service Request is for any issues that involve a phone handset malfunction. Examples are broken phone keys and receiver issues.

This Sub Category is for all service requests that relate to Ceiling Tile Replacement/Repair on campus.

This Sub Category is for all service requests that relate to Light Repairs on campus.

This Sub Category is for all service requests that relate to Hanging Materials on campus.

This is to create a ticket to request a specific software to be installed on your RIC owned computer.

This Service would involve entering a ticket with the proper information to move a phone extension to a different location.

This Sub Category is for all service requests that relate to Doors on campus.

This Sub Category is for all service requests that relate to Receptacles on campus.