Account Access and Troubleshooting Requests

Service requests and incidents for changing or troubleshooting access to accounts. This includes support for issues logging in to RIC systems and services, and issues with permissions or passwords.

Services (5)

Distribution List/Group Add or Remove

This service is a request to either have users added or removed from Office 365 distribution lists designated by departments at RIC.

Go ToMeeting Request

This service is a request to use GTM to access an end users office desktop PC or MAC from home with a remote session.

Shared Mailbox Access Request

This Service is to request access to or creation of new shared departmental mailbox in Office 365.

Virtual Collaboration Software Access Request

This service encapsulates all virtual collaborative software access requests. Examples of collaborative software are Zoom and Microsoft Teams.

RIC System Access Request

This request will be for access to RIC internal systems to accommodate the distance learning.