Information and Links

  Check the Knowledge Base for a solution before submitting a request.

Use the Service Catalog when requesting a new service or report problem so it is routed to the correct team.

Use My Tickets to check the progress of your requests and issues, or add additional information.

Use the Search Box (upper right) to look for specific information or assistance.
 

RIC ITS Notices

RIC ITS SERVICE OUTAGE ALERT

Updated Thursday 3/16/23 1:00 PM

As of 1:00 PM on Thursday 3/16/23, the campus phone services issue has been resolved.  Thank you for your patience!

RIC Service Center

RIC Service Center is the Information Technology Services (ITS)  and Facilities & Operations (F&O) self-service support portal. Through this portal RIC students, faculty, and staff can manage their ITS and F&O service requests and find information and instructions on the use of the various systems in use at the College.  In the RIC Service Center you create your own service tickets, track your open issues and stay up to date on where they stand in the resolution process.

* Please use the search feature at the top right of the screen to easily find the service you need help with.  

* TO LOGIN, PLEASE USE YOUR FULL OFFICE 365 EMAIL ADDRESS and YOUR RIC EMAIL PASSWORD. 

Welcome to the ITS Help Center and Facilities & Operations Portal

ITS Help Center Contact Info

 Gaige 105

 Email
Helpdesk@ric.edu

 Phone
(401) 456-8803

 Hours - In-Person Support is by Appointment Only
Monday - Thursday
07:30am - 10:00pm
Friday
07:30am - 05:00pm
Saturday
08:00am - 02:00pm
Sunday
CLOSED