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Knowledge Base
Categories (8)
User Accounts and Office 365 Email Access
Knowledge Base articles associated with self help procedures to possibly expedite an account issue without submitting a support ticket.
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[LMS] Blackboard and Software Application Training
Information and Training about the Rhode Island College Learning Management System
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Telephone and Voicemail
Knowledge Base category containing articles with self help information on the RIC voicemail system and other articles explaining how to use the digital phones.
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Computer Support and Repair
Knowledge Base articles associated with any issue involving a RIC owned Apple or a PC computing product.
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Classroom and Computer Lab
Information and Training regarding the electronic equipment in RIC academic classrooms and computer labs.
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Self Help Desktop Application Training
The Knowledge Base Category will provide you access to self help training articles that can walk you through using several different software programs and enhance the users computing resources.
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MyRIC/Peoplesoft
Knowledge Base articles providing information and self help training procedures about the MyRIC applications (PeopleSoft)
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Printer and Copier
Knowledge Base Category that refers to articles to help with printer and copier functionality questions.
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Articles (4)
"Catch The Phish" : Play to improve your malicious email detection skills
Advisor - RIC Advisor Homepage
This article will compare the old MyRIC portal for Advisor tasks with the new MyRIC portal.
Cyber Security Awareness training: Getting Started
Information Security Awareness Course Descriptions
Additional Resources
Popular Articles
Zoom: Where are my Virtual Backgrounds located?
Setting your password
How to Access Your RIC Zoom Account
Microsoft 365: Change the Authenticator Verification method
Microsoft 365: Registering for MFA using an iPhone (Apple iOS)
Recent Articles
How Students Submit to an Assignment
How to Grade Student's Submitted Work in an Assignment
How to Grade Discussion Board Forums
How to Export a Test from One Blackboard Course and Import into Another
Create a Test with Random Blocks
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