Knowledge Base

Categories (8)

User Accounts and Office 365 Email Access

Knowledge Base articles associated with self help procedures to possibly expedite an account issue without submitting a support ticket.

[LMS] Blackboard and Application Training

Information and Training about the Rhode Island College Learning Management System

Telephone and Voicemail

Knowledge Base category containing articles with self help information on the RIC voicemail system and other articles explaining how to use the digital phones.

Computer Support and Repair

Knowledge Base articles associated with any issue involving a RIC owned Apple or a PC computing product.

Classroom and Computer Lab

Information and Training regarding the electronic equipment in RIC academic classrooms and computer labs.

Self Help Desktop Application Training

The Knowledge Base Category will provide you access to self help training articles that can walk you through using several different software programs and enhance the users computing resources.

MyRIC/Peoplesoft

Knowledge Base articles providing information and self help training procedures about the MyRIC applications (PeopleSoft)

Printer and Copier

Knowledge Base Category that refers to articles to help with printer and copier functionality questions.

Articles (4)

"Catch The Phish" : Play to improve your malicious email detection skills

Cyber Security Awareness training: Getting Started

Information Security Awareness Course Descriptions

Office 365 Multi-Factor Authentication (MFA)