Introduction
Follow these steps for installing Hyland Perceptive Content client application, used primarily by the Admissions Office and Records Office. This can be done through the Software Center self-service application installed on RIC managed Windows workstations, and does not require ITS Help Center assistance unless problems are encountered.
Prerequisites/Requirements
The following requirements are needed for a successful install of the Hyland Perceptive Content client application
- RIC managed/owned workstation (not accessible from non-domain computers)
- RIC wired/ethernet connection (not accessible over wi-fi)
- Windows 10 or Windows 11 Enterprise
- .NET Framework 3.5 (most workstations deployed by RIC since 2019 have this installed by default.)
- Access to Perceptive Content application has been requested and assigned to the user by a supervisor.
Web Application Available
Much of the functionality of the Perceptive Content application is available in the web application version that can be accessed through modern web browsers such as Chrome, Safari, Firefox, and Edge. For Apple Macintosh, iPhone, iPad, and Google Android devices, this is the only method of accessing Perceptive Content without the use of a Windows workstation or virtual desktop. The URL for accessing the web application is:
https://pcmpweb10.ric.edu/contentapps/#login
Install Instructions/Procedure
Perceptive Client Scanning Workstation
If the workstation that needs the upgrade/install is the Perceptive Client scanning workstation, please contact the ITS Help Center for assistance with the install, so that we can backup and restore the scanning configuration for the Perceptive Client scanner. Installing the software without backing up the scanning configuration may result in the degraded scanning functionality.
Software Center Self-Install
1. Select and open the Software Center application located in the Start Menu.
2. Software Center will open in a new window. In the Applications section select Perceptive Content 7.9. It can also be found by using search inside of Software Center.
3. Select Install. The install will begin to download and install.
4. A status will be displayed next to the Install button which changes to Cancel. The status is Downloading first, then Installing.
5. The installation has completed when the status changes to Installed.
6. The Perceptive Content client application is now installed. Software Center can be closed/exited. The application will now have shortcuts shown on the Desktop and in the Start Menu.
7. Select Perceptive Content and open the application. The login screen should be displayed with the RIC(Docs) Production connection profile.
Configuration/Upgrade Settings (January 2024)
When the Perceptive Content client is upgraded, the Connection Profile may not be updated to reflect the updated server settings. If the profile needs to be updated after the software is upgraded when login errors are experienced, please follow these steps:
1. On the main Perceptive Content client login screen screen, select the Connection Profiles button towards the top left.
2. Then select Edit connection profiles button on the bottom left of the window.
3. Enter in the following information. The Server ID field most likely will need to be updated.
Name: RIC (Docs) Production
Server ID: PCMPAPP10.ric.edu
Port Number: 6000
Then select OK.
4. The updated settings have now been saved. Please attempt to login again.
Troubleshooting
1. If during the install process Software Center does not show Perceptive Client available, verify your computer is connected to the Ethernet/wired network at RIC, and then restart your computer, and repeat the process.
2. If after install there are login issues, verify the login information is correct (username/password is the same as MyRIC, without the e-mail address portion of the username).
3. If correct login information is confirmed, verify the Default Connection Profile is correct using the settings described above.
If all troubleshooting steps have been exhausted, please contact the ITS Help Center for support, by calling (401) 456-8803, e-mailing helpdesk@ric.edu, or open a service request using our self-service Software Application Issue form.