Endpoint Computing, Devices and Software

Support for RIC-owned/managed hardware, software and other devices. Includes desktops, laptops, tablets, printers, and software applications. Includes services such as requesting equipment, upgrades, repairing and resolving issues/incidents on these types of computing devices.

Categories (4)

Microsoft OS Based Products

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Apple OS Based Products

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Microsoft 365 Applications

Articles in this sub-category provide instructions and documentation for Microsoft 365 related services. This includes the Office Suite software (Word, Excel, PowerPoint, Outlook), Microsoft 365 e-mail, SharePoint, Teams, and other services and applications provided to RIC employees and students as part of their Microsoft 365 license.
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Applications and Services

This category contains knowledge base articles for applications and services. These could either be computer based applications such as Microsoft Word, Adobe Acrobat, etc, or cloud based applications and services.
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Articles (8)

Pinned Article How to Log into Adobe Creative Cloud

To login to Adobe Creative Cloud, at the login screen for Adobe, just sign in with your RIC Email Address and Password

Academic Software Requests

This document provides guidelines for the request, purchase, and installation of academic software installed in labs, classrooms, and walk-in computing facilities at Rhode Island College.

Hyland Perceptive Content Client Installation and Configuration

This article provides instructions on how to access, install, and configure the Perceptive Content client application on Windows workstations from the Microsoft Software Center

Install Network Printer from Jamf Self Service on Apple macOS Computers

This article provides instructions on installing a RIC ITS supported/managed network printer using Jamf Self Service on RIC managed Apple macOS computers.

Install Network Printers from Microsoft Software Center on Windows PC

This document provides step-by-step instructions on installing network printers that are published in Microsoft Software Center on RIC owned/managed Windows workstations.

Installation and Licensing of IBM SPSS Statistics 29.0.2.0 (macOS)

This article provides instructions on installing and licensing IBM SPSS Statistics on Macintosh computers.

Microsoft Power BI Desktop Installation

This article provides step-by-step instructions on how to install Microsoft Power BI Desktop onto a RIC ITS managed Windows computer, using the Microsoft Software Center utility.

Share a file on your SharePoint site or OneDrive with other RIC users

This article will show you how you can share a SharePoint and OneDrive file with users in the RIC organization.