Introduction
PLEASE NOTE: While these instructions have been made publicly available, as of 9/24/24 the install of printers on Mac workstations using Jamf Self Service tool is a work in progress. Only a limited set of printers is available at this time. Information Technology Services staff will be gradually adding printers into Self Service and making them available. Thank you for your patience.
This document provides step-by-step instructions on installing network printers that are published in Jamf Self Service on RIC owned/managed Apple macOS computers. In most scenarios, network printers published in Jamf Self Service can be installed by users without administrative access or contacting the ITS Help Desk for support.
Requirements
The following requirements need to be met for a successful printer installation from Jamf Self Service.
- A RIC owned/managed computer. Personally owned computers do not have access to print to network printers.
- The computer must be running Apple macOS 10.15 or later.
- The computer must be plugged into RIC wired/ethernet network connection. Printing is not available on the RIC-GUEST wi-fi network.
- The printer to be installed has been added to Jamf Self Service by RIC ITS staff. RIC ITS officially supports SAVIN multi-function copier/printers, and HP LaserJet and Color LaserJet pro/enterprise printers.
- The computer has been assigned to a Computer Group that provides access to install the printer from Jamf Self Service by RIC ITS staff.
Network Printer List
This article lists all printers available in Jamf Self Service that can be utilized in the instructions to follow below.
Adding a Network Printer (Printer List)
https://servicecenter.ric.edu/TDClient/1794/Portal/KB/ArticleDet?ID=159427
If the printer is listed as not available for macOS in the article above, please open a service request for assistance with installing the printer you require.
Printer Connection or New Printer Setup Request
https://servicecenter.ric.edu/TDClient/1794/Portal/Requests/ServiceDet?ID=28084
Instructions
Open Jamf Self Service Application
Find and open the Jamf Self Service application on the Macintosh computer. It's located in the Applications folder using the Finder. It will have an icon with a red RIC logo with white background.
It can also be found iby doing a Spotlight search for "Self Service".
Jamf Self Service can also be found by searching in the Launchpad for the application.
Install Printer from Jamf Self Service
The Jamf Self Service application will open on the screen. Select Fac/Staff Printer Queues in the browse section on the left side of the application. A list of printers will be displayed that are available to install.
Choose a printer from the list by selecting the Install button. Additional information will be displayed about the printer selected. Select the Install button again on the printer you wish to add to your Macintosh computer.
The Install button will disappear and show a progress icon while installing.
When the installation is completed it will be displayed in Jamf Self Service. The Install button will change to Reinstall.
Confirm and Test Printer Install
To confirm the printer is installed, on the Macintosh computer open the System Settings or System Preferences (depending on version of macOS) application. A list of printers is displayed, and you should also now see the printer recently installed. Select the printer in the list to receive additional details.
Additional details are shown. Select the Printer Queue icon to continue to the Print Center application to print a test page.
In the Apple Print Center utility, select the printer from the list on the right. Then from the Printer menu at the top of the application, select Print Test Page.
This is an example of the macOS printer test page printout you should receive from the printer that was successfully installed.
