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ITS User Support Services provides media services and A/V services to scheduled events at Rhode Island College.  While our primary mission is providing technology support for media systems and services that are installed in academic facilities, we also provide, when resources are available, A/V services for events and activities scheduled at the college.

The Kaltura Media Gallery is a centralized library of videos and other media content for a particular course, visible to all instructors and students within that course. Instructors add media from their My Media account.

If you are having an issue in playing your Kaltura video, you will want to provide your video’s media entry ID to the ITS Help Desk when they create your service ticket. This article will show you the steps on how to access your Kaltura video’s media entry ID.

Kaltura allows the download of audio and video files from within Blackboard. The ability to enable media downloads is available to instructors but is disabled by default. It’s quite easy, however, to enable the download of Kaltura media files. This article will walk you through the steps.