Request Closed Captions:
Request Closed Captions for Kaltura
There are two options available for Closed Captions with your Kaltura media.
Rhode Island College automatically provides Closed Captions for all video uploads to Blackboard / Kaltura. They are done using a process referred to as Automated Speech Recognition (ASR). These machine-generated captions achieve an average accuracy of 85% and a turnaround time (TAT) of up to two hours (typically 30 minutes).
Once the captions are completed, they will be labeled as English (auto-generated). They will automatically be made available once completed.
If you have received a Course Accommodation Letter from the Center for Disability Access, you will need to request Professional Closed Captions for any video files included in your course.
These captions are generated by humans, ensuring 99% accuracy and ADA compliance. Turnaround time (TAT) only has option:
Once these HUMAN Captions are completed, they will be labeled as English (United States).
PROFESSIONAL and BEST EFFORT captions have to be approved by the Center for Disability Access. BEST EFFORT can take up to 7 days (typically much faster).
- Click Tools and then click Kaltura My Media.
- On the Kaltura - My Media page, click the video's title.
- Click on the ellipsis menu (three dots).
- Select the Reach captions & enrich menu item.
- First verify that the video only contains machine captions.
- Click on Order.
- Choose your options for Professional Closed Captions:
- Set Service type to Professional.
- Set the Turnaround time to Best Effort
- Click on the Order button.
Once you have received Professional Closed Captions. Please check for accuracy. Remember, 99% accuracy still leaves room for errors. You can expect non-English words, technical terms, and proper nouns to be suspect when it comes to accuracy. These errors can be fixed by using the Kaltura Caption Editor. Also, you can download the captions and edit them locally on your machine using the text editor of your choice. We don’t recommend using a word processor such as Word or Google Docs.
We do not provide Professional Closed Captions for services outside of Blackboard / Kaltura. This means that we cannot provide captions for videos hosted on 3rd-party services such as YouTube or Vimeo. Also, you can’t add Professional Closed Captions to a Zoom recording without first downloading the recording and uploading it to Kaltura. You can only request Professional Closed Captions for videos added to your Kaltura My Media.