Kaltura: Requesting Closed Captions

• Professional Closed Captions for 3rd party services

We do not provide Professional Closed Captions services outside of Blackboard / Kaltura. This means that we cannot provide captions for videos hosted on a 3rd party services like YouTube or Vimeo. You can’t add Professional Closed Captions to a Zoom recording without downloading the Zoom recordings and uploading them to Kaltura. You can only request Closed Captions for videos added to your Kaltura My Media.

Watch the how-to video 

Closed Caption Options with Kaltura

There are two options available if you want to provide Closed Captions for your media uploads.

1. Machine Generated Closed Captions with Kaltura

Previously we automatically provided machine-generated Closed Captions. They were done using a process referred to as Automated Speech Recognition (ASR). These MACHINE captions are still available. Now, however, it will be necessary to explicitly request these captions. Once the captions are completed they will be labeled as English (auto-generated). They will automatically be made available once completed.

2. Professional Closed Captions

If you received a Course Accommodation Letter from Disability Services you will need to request Professional Closed Captions for any video file uploaded to Kaltura. These are HUMAN-generated captions and as such will be of the highest quality to meet the ADA standards. Once the HUMAN Closed Captions are completed they will be labeled as English (United States).

Ordering Closed Captions

1. How to Order MACHINE (ASR) captions

• Open your ‘My Media’ page
• Click on a Media Entry to open it
• Select Caption & Enrich from the Actions drop-down menu

• Select the Service Machine. The default Turn Around Time (TAT) for MACHINE captions is 30 minutes or more depending on the length of the video.

2. How to Order HUMAN (Professional) captions

• Open your ‘My Media’ page
• Click on a Media Entry to open it
• Select Caption & Enrich from the Actions drop-down menu

• Select the Service Professional. The default Turn Around Time (TAT) for Professional captions is approximately 48 hours (two business days).

Summary

All Closed Captions have to be requested.

1. MACHINE caption requests are automatically approved. Generally, the captions will be ready in 30 minutes
2. PROFESSIONAL caption requests are subject to moderation. This means that the captions have to be approved. Disability Services will automatically be notified when you submit a request for Professional Closed Captions. Once they approve the request it will take approximately TWO business days for the request to be completed.