Introduction
This document provides step-by-step instructions for installing the EMS client application for Windows, which provides additional features and functionality for scheduling and reserving in RIC Rooms.
Prerequisites/Requirements
The following requirements are needed for a successful installation of the EMS Client:
1. A RIC managed/owned, Windows 10 or Windows 11 workstation, that is connected to Active Directory.
2. Connection to the RIC on-campus wired/Ethernet network. The EMS Client application will not work over RIC-GUEST wi-fi.
3. A RIC Rooms account that has been configured for use with EMS client permissions, that is linked to the users RIC account. A RIC Rooms service request may need to be created to provide this access.
4. The Windows workstation needs to be logged in to the account that will be using the EMS Client before installation. This application installs into the user's profile, and does not require administrative credentials to be installed successfully.
Instructions/Procedure
1. Navigate to this address in a web browser https://ricrooms.ric.edu/EMSDesktopWebDeploy
2. Select "Download and Install the EMS Desktop Client".
3. Two files will download after selecting the link: EMSApplication.exe and emswebdeployconfiguration.cfg. You may receive a warning about emswebdeployconfiguration.cfg being unsafe with a red X indicated. Please mark the file as safe by hovering the cursor over the file in the Downloads box and then selecting the Options button, and select Keep.
After selecting Keep, the red X icon will be removed, and the warning about the file harming your device will also be removed.
4. Navigate to the Downloads folder on your computer. Select the EMSApplication file and open it.
5. Your computer will briefly display an EMS logo on the screen, with a status of Installing. Then the screen will change to the EMS logo as it loads the application. If the the EMS account has been properly configured for access, it should automatically launch into the EMS 2020 application.
6. The EMS install automatically creates shortcuts to the application on the Desktop and Start Menu of the account that is logged into Windows when the EMS application is installed.
Troubleshooting/Issues
1. If the EMS 2020 application loads, but doesn't indicate it has made a connection to the RIC RIC Rooms servers, additional configuration might be required. Settings that may need to be entered:
- EMS Web Deploy Configuration:
- Post-Installation Username/Password request
- If a username/password box pops up after installation, there is an authentication issue between EMS and the RIC account associated with EMS to automatically login.
- Try restarting the computer and opening EMS after logging in and restarting. This can resolve the issue in some cases.
- If a username/password is still being requested, a service request to make changes to your EMS account and associate it to the RIC account in use needs to be made.
Additional Support
If additional assistance is required for the installation of the EMS Client, please contact the ITS Help Center at (401) 456-8803 or helpdesk@ric.edu. You can also open a self-service request at our Service Center Client Portal for a Software Install/Issue request by selecting this link:
https://servicecenter.ric.edu/TDClient/1794/Portal/Requests/TicketRequests/NewForm?ID=ynPXMlExudo_&RequestorType=Service