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Services or Offerings?
Account Role Change Request
  1. Services
  2. Information Technology Services
  3. Information Security
  4. Identity Management Requests
This Service is to create is Identity Management ticket when a person is hired at the college that used to be a student and their role has now changed to an employee.
ACL Service Request
  1. Services
  2. Information Technology Services
  3. Network Infrastructure Issues
Active Directory Account Access Request
  1. Services
  2. Information Technology Services
  3. Information Security
  4. Identity Management Requests
ADA Requests
  1. Services
  2. Facilities and Operations
  3. Grounds Operations
This is to request any ADA related services such as furniture in classrooms.
Add a New Group
  1. Services
  2. Information Technology Services
  3. Administrative Systems and Applications [MIS]
  4. RIC Rooms
This request is to enter a new group in RIC Rooms (EMS).
Add or modify academic flag for a campus space (Registrar)
  1. Services
  2. Information Technology Services
  3. Administrative Systems and Applications [MIS]
  4. RIC Rooms
Set or remove the academic flag for a campus space in RIC Rooms.
Add or modify Building Hours
  1. Services
  2. Information Technology Services
  3. Administrative Systems and Applications [MIS]
  4. RIC Rooms
Used to modify a building availability through RIC Rooms (EMS) for bookings. Close a building for construction to all users or close campus from all web users bookings for a power shut down.
Add or Modify RIC Calendar/RIC Rooms Special/Holiday Dates
  1. Services
  2. Information Technology Services
  3. Administrative Systems and Applications [MIS]
  4. RIC Rooms
Holidays and specific academic or administrative dates that should show on the official calendar to the RIC Calendar/RIC Rooms (last day of classes, Halloween, Spring Break, Construction closures).
Add or Remove Users
  1. Services
  2. Information Technology Services
  3. Administrative Systems and Applications [MIS]
  4. RIC Rooms
This request is to add or remove existing group member(s) of a group in RIC Rooms (EMS).
A-Frame
  1. Services
  2. Facilities and Operations
  3. Signage
This is to request an A-Frame sign.
PLEASE NOTE:  TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS
Asphalt & Concrete
  1. Services
  2. Facilities and Operations
  3. Grounds Operations
This is to request any asphalt and concrete repairs or maintenance.
Audio/Sound
  1. Services
  2. Information Technology Services
  3. Classroom Technology and Media Services
Audio/Sound Support: For issues with audio or sound systems in classrooms, conference rooms, auditoriums, and public spaces. Common problems include no sound from speakers, distorted sound, volume issues, and microphone problems such as not picking up sound or requiring level adjustments.
Automatic Door
  1. Services
  2. Facilities and Operations
  3. Electrical
This is to report an issue with an Automatic Door such as push pad not operating.
Ballast Repair
  1. Services
  2. Facilities and Operations
  3. Electrical
This is to report an issue with a Ballast such as lights flickering.
Banner
  1. Services
  2. Facilities and Operations
  3. Signage
This is to request a Banner. 
PLEASE NOTE:  TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS