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Services or Offerings?
Account Role Change Request
  1. Services
  2. IT and Network Support
  3. Information Security
  4. Identity Management Requests
This Service is to create is Identity Management ticket when a person is hired at the college that used to be a student and their role has now changed to an employee.
ACL Service Request
  1. Services
  2. IT and Network Support
  3. Network Infrastructure Issues
Activate Software License Request
  1. Services
  2. IT and Network Support
  3. Computer Support and Repair Issues
  4. Microsoft Based Products
This request is to activate windows, office, adobe or any other software that says it needs to be activated for use.
Active Directory Account Access Request
  1. Services
  2. IT and Network Support
  3. Information Security
  4. Identity Management Requests
Add a New Group
  1. Services
  2. IT and Network Support
  3. Administrative Systems and Applications [MIS]
  4. RIC Rooms
This request is to enter a new group in RIC Rooms (EMS).
Add or modify academic flag for a campus space (Registrar)
  1. Services
  2. IT and Network Support
  3. Administrative Systems and Applications [MIS]
  4. RIC Rooms
Set or remove the academic flag for a campus space in RIC Rooms.
Add or modify Building Hours
  1. Services
  2. IT and Network Support
  3. Administrative Systems and Applications [MIS]
  4. RIC Rooms
Used to modify a building availability through RIC Rooms (EMS) for bookings. Close a building for construction to all users or close campus from all web users bookings for a power shut down.
Add or Modify RIC Calendar/RIC Rooms Special/Holiday Dates
  1. Services
  2. IT and Network Support
  3. Administrative Systems and Applications [MIS]
  4. RIC Rooms
Holidays and specific academic or administrative dates that should show on the official calendar to the RIC Calendar/RIC Rooms (last day of classes, Halloween, Spring Break, Construction closures).
Add or Remove Users
  1. Services
  2. IT and Network Support
  3. Administrative Systems and Applications [MIS]
  4. RIC Rooms
This request is to add or remove existing group member(s) of a group in RIC Rooms (EMS).
Add User to a Course Request
  1. Services
  2. IT and Network Support
  3. Blackboard Support and Professional Development Requests
  4. Blackboard and Instructional Technology Service Requests
A request to add another instructor to your course.
A-Frame
  1. Services
  2. Facilities and Operations Support
  3. Signage
This Sub Category is for all requests for A-Frame signs. NOTE: TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS.
Apple Computer Upgrade Request
  1. Services
  2. IT and Network Support
  3. Computer Support and Repair Issues
  4. Apple Based Products
This service is to put in a request to upgrade your current Apple computer in your Rhode Island College Office. This will go through an approval process based on your current computer model and ITS computer availability.
Asphalt/Concrete
  1. Services
  2. Facilities and Operations Support
  3. Maintenance-Contractors
This Sub Category is for all service requests that relate to Asphalt/Concrete on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.
Audio Issue
  1. Services
  2. IT and Network Support
  3. Classroom and Computer Lab Issues
This service is will be for a service ticket entry to resolve an issue with the sound not working in classroom or a lab.
Automatic Door
  1. Services
  2. Facilities and Operations Support
  3. Maintenance-Electrical
This Sub Category is for all service requests that relate to Automatic Doors on campus.