Services A-Z (206)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Account Role Change Request

IT and Network Support / Information Security / Identity Management Requests

ACL Service Request

IT and Network Support / Network Infrastructure Issues

Activate Software License Request

IT and Network Support / Computer Support and Repair Issues / Microsoft Based Products

Active Directory Account Access Request

IT and Network Support / Information Security / Identity Management Requests

Add a New Group

IT and Network Support / Administrative Systems and Applications [MIS] / RIC Rooms

Add or modify academic flag for a campus space (Registrar)

IT and Network Support / Administrative Systems and Applications [MIS] / RIC Rooms

Add or modify Building Hours

IT and Network Support / Administrative Systems and Applications [MIS] / RIC Rooms

Add or Modify RIC Calendar/RIC Rooms Special/Holiday Dates

IT and Network Support / Administrative Systems and Applications [MIS] / RIC Rooms

Add or Remove Users

IT and Network Support / Administrative Systems and Applications [MIS] / RIC Rooms

Add User to a Course Request

IT and Network Support / Blackboard Support and Professional Development Requests / Blackboard and Instructional Technology Service Requests

Adirondack

IT and Network Support / Administrative Systems and Applications [MIS] / Other Administrative Applications

A-Frame

Facilities and Operations Support / Signage

Apple Computer Upgrade Request

IT and Network Support / Computer Support and Repair Issues / Apple Based Products

Asphalt/Concrete

Facilities and Operations Support / Maintenance-Contractors

Audio Issue

IT and Network Support / Classroom and Computer Lab Issues

Automatic Door

Facilities and Operations Support / Maintenance-Electrical

B

Ballast Repair

Facilities and Operations Support / Maintenance-Electrical

Banner

Facilities and Operations Support / Signage

Blackboard Course Merge Request

IT and Network Support / Blackboard Support and Professional Development Requests / Blackboard and Instructional Technology Service Requests

Blackboard Course Restore Request

IT and Network Support / Blackboard Support and Professional Development Requests / Blackboard and Instructional Technology Service Requests

Broken Handset

IT and Network Support / Telephone and Voicemail Issues

Building Switch Malfunction Incident

IT and Network Support / Network Infrastructure Issues

C

Cabling Issue Request

IT and Network Support / Computer Support and Repair Issues / Apple Based Products

CECS Events Team Issue

IT and Network Support / Administrative Systems and Applications [MIS] / RIC Rooms

Ceiling Leak

Facilities and Operations Support / Maintenance

Ceiling Tile Repair

Facilities and Operations Support / Maintenance

Classroom Login Issue

IT and Network Support / Classroom and Computer Lab Issues

Clock Repair

Facilities and Operations Support / Maintenance

CollegeNet

IT and Network Support / Administrative Systems and Applications [MIS] / Other Administrative Applications

Computer Upgrade Request

IT and Network Support / Computer Support and Repair Issues / Microsoft Based Products

Consolidate Reservations to one ID #

IT and Network Support / Administrative Systems and Applications [MIS] / RIC Rooms

Consolidate room pricing

IT and Network Support / Administrative Systems and Applications [MIS] / RIC Rooms

Construction, Minor

Facilities and Operations Support / Maintenance-Contractors

Cooling Request

Facilities and Operations Support / HVAC

Copy Machine Malfunction

IT and Network Support / Printer and Copier Issues

Course Not Visible

IT and Network Support / Blackboard Support and Professional Development Requests / Blackboard and Instructional Technology Service Requests

Create a Project Request

Project Management

Custom Query Built

IT and Network Support / Administrative Systems and Applications [MIS] / RIC Rooms

Custom Request

Facilities and Operations Support / Signage

D

Damaged Network Wiring Incident

IT and Network Support / Network Infrastructure Issues

Data Backup/Restore Request

IT and Network Support / Data Center Operations / Data Management Requests

Data Center Infrastructure Maintenance

IT and Network Support / Data Center Operations / Data Center Infrastructure Requests

Data Center Team General Service Request

IT and Network Support / Data Center Operations

Data Storage Quota Issue

IT and Network Support / Data Center Operations / Server Management Requests

Delivery Request

Facilities and Operations Support / Grounds Operations

Desktop/Laptop Startup Issue

IT and Network Support / Computer Support and Repair Issues / Apple Based Products

DHCP

IT and Network Support / Data Center Operations / Server Management Requests

Display Issue

IT and Network Support / Computer Support and Repair Issues / Apple Based Products

Display Issue

IT and Network Support / Computer Support and Repair Issues / Microsoft Based Products

Distribution List/Group Add or Remove

IT and Network Support / Office 365 and Account Access Requests

Domestic Hot/Cold Water Repair

Facilities and Operations Support / Maintenance-Plumbing

Door Access and Key Creation Request

IT and Network Support / Network Infrastructure Issues

Door Contractor

Facilities and Operations Support / Maintenance-Contractors

Door Repair

Facilities and Operations Support / Maintenance

Door/Window Repairs

Facilities and Operations Support / Maintenance-Carpentry

Drain Contractor

Facilities and Operations Support / Maintenance-Contractors

Drain Repair

Facilities and Operations Support / Maintenance

Drain Repairs

Facilities and Operations Support / Maintenance-Plumbing

Drop Activation Request

IT and Network Support / Network Infrastructure Issues

Drop Reconfiguration Request

IT and Network Support / Network Infrastructure Issues

DVD Playback Issue

IT and Network Support / Classroom and Computer Lab Issues

E

Electrical Contractor

Facilities and Operations Support / Maintenance-Contractors

Elevator

Facilities and Operations Support / Maintenance-Contractors

Emergency Exit Lighting

Facilities and Operations Support / Maintenance-Electrical

Event

Facilities and Operations Support / Signage

Event Preparation and Set-Up

Facilities and Operations Support / Grounds Operations

Extension Relabel Request

IT and Network Support / Telephone and Voicemail Issues

Exterior Building Sign

Facilities and Operations Support / Signage

Exterior Lighting

Facilities and Operations Support / Maintenance-Electrical

Extron IP Reservation Request

IT and Network Support / Classroom and Computer Lab Issues

F

Fiber Run Request

IT and Network Support / Network Infrastructure Issues

Fire Alarm

Facilities and Operations Support / Fire Safety

Fire Extinguisher

Facilities and Operations Support / Fire Safety

Flood Prevention

Facilities and Operations Support / Grounds Operations

Floor Cleaning

Facilities and Operations Support / Housekeeping/Custodial

Flooring Repair

Facilities and Operations Support / Maintenance

Friendly Email Address Request

IT and Network Support / Information Security / Identity Management Requests

Furniture Assembly/Repairs

Facilities and Operations Support / Maintenance-Carpentry

Furniture Repairs (Mechanical)

Facilities and Operations Support / Maintenance

Furniture Request

Facilities and Operations Support / Grounds Operations

G

Gas Pressure

Facilities and Operations Support / Maintenance

General

Facilities and Operations Support / Signage

General Carpentry

Facilities and Operations Support / Maintenance-Carpentry

General Cleaning

Facilities and Operations Support / Housekeeping/Custodial

General Maintenance Request

Facilities and Operations Support / Maintenance

General Painting

Facilities and Operations Support / Maintenance-Painting

Generate Social Security Code

IT and Network Support / Information Security / Identity Management Requests

Generator

Facilities and Operations Support / Maintenance-Contractors

Go ToMeeting Request

IT and Network Support / Office 365 and Account Access Requests

G-Suite Application Issues

IT and Network Support / Blackboard Support and Professional Development Requests / Blackboard and Instructional Technology Service Requests

H

Hang Materials

Facilities and Operations Support / Maintenance

Hang Materials

Facilities and Operations Support / Maintenance-Carpentry

Heat Detection

Facilities and Operations Support / Fire Safety

Heater/Unit Vent Repairs

Facilities and Operations Support / Maintenance

Heating Request

Facilities and Operations Support / HVAC

HVAC

Facilities and Operations Support / Maintenance-Contractors

I

I need assistance with Blackboard

IT and Network Support / Blackboard Support and Professional Development Requests / Blackboard and Instructional Technology Service Requests

I need assistance with Kaltura

IT and Network Support / Blackboard Support and Professional Development Requests / Blackboard and Instructional Technology Service Requests

Inbound Port Request

IT and Network Support / Network Infrastructure Issues

Install Power

Facilities and Operations Support / Maintenance-Electrical

Interior Building Sign

Facilities and Operations Support / Signage

IP Reservation

IT and Network Support / Data Center Operations / Server Management Requests

IT Equipment Loaner Request for Faculty and Staff

IT and Network Support / Computer Support and Repair Issues / Microsoft Based Products

IT Equipment Loaner Request for Students

Student Support Services

K

Keyboard/Mouse Issue

IT and Network Support / Computer Support and Repair Issues / Apple Based Products

Keyboard/Mouse Issue

IT and Network Support / Computer Support and Repair Issues / Microsoft Based Products

Keychain Issue

IT and Network Support / Computer Support and Repair Issues / Apple Based Products

L

Leaf Removal

Facilities and Operations Support / Grounds Operations

Light Bulb

Facilities and Operations Support / Maintenance-Electrical

Light Repair

Facilities and Operations Support / Maintenance-Electrical

Litter Pickup

Facilities and Operations Support / Grounds Operations

Lock Repair

Facilities and Operations Support / Maintenance

Locksmith

Facilities and Operations Support / Maintenance-Contractors

M

Map Network Share

IT and Network Support / Computer Support and Repair Issues / Microsoft Based Products

Map Network Share Request

IT and Network Support / Computer Support and Repair Issues / Apple Based Products

Miscellaneous

Facilities and Operations Support / Grounds Operations

Missing Item/Reservation in Dashboard

IT and Network Support / Administrative Systems and Applications [MIS] / RIC Rooms

Move Printer or Copier to New Location

IT and Network Support / Printer and Copier Issues

Move Telephone Extension

IT and Network Support / Telephone and Voicemail Issues

Moving Request

Facilities and Operations Support / Grounds Operations

Mow and Trim

Facilities and Operations Support / Grounds Operations

MyRIC Account Permission Changes

IT and Network Support / Administrative Systems and Applications [MIS] / MyRIC - PeopleSoft Administration & Services

MyRIC Data Request

IT and Network Support / Administrative Systems and Applications [MIS] / MyRIC - PeopleSoft Administration & Services

MyRIC Feature/Modification Request

IT and Network Support / Administrative Systems and Applications [MIS] / MyRIC - PeopleSoft Administration & Services

MyRIC Report/Query Request

IT and Network Support / Administrative Systems and Applications [MIS] / MyRIC - PeopleSoft Administration & Services

MyRIC Service Request or Problems/Issues

IT and Network Support / Administrative Systems and Applications [MIS] / MyRIC - PeopleSoft Administration & Services

MyRIC Training

IT and Network Support / Administrative Systems and Applications [MIS] / MyRIC - PeopleSoft Administration & Services

N

Name Badges

Facilities and Operations Support / Signage

Network Outage - Data Center Operations

IT and Network Support / Data Center Operations / Data Center Infrastructure Requests

Network Outage Incident

IT and Network Support / Network Infrastructure Issues

Network Provisioning Request

IT and Network Support / Network Infrastructure Issues

Network Share Permissions

IT and Network Support / Information Security / Data Protection Requests

New Phone Extension Request

IT and Network Support / Telephone and Voicemail Issues

New Profile Setup

IT and Network Support / Computer Support and Repair Issues / Microsoft Based Products

New Switch Install Request

IT and Network Support / Network Infrastructure Issues

New Wireless Access Point Request

IT and Network Support / Network Infrastructure Issues

New Wiring/Drop Request

IT and Network Support / Network Infrastructure Issues

No Dial Tone

IT and Network Support / Telephone and Voicemail Issues

Non-Academic Course Request

IT and Network Support / Blackboard Support and Professional Development Requests / Blackboard and Instructional Technology Service Requests

O

Office 365 Product Licensing

IT and Network Support / Information Security / Identity Management Requests

Office IT Equipment Relocation Request

IT and Network Support / Computer Support and Repair Issues / Microsoft Based Products

Other MIS Supported Applications & Services

IT and Network Support / Administrative Systems and Applications [MIS] / Other Administrative Applications

P

Parking Permit Request

Student Support Services

Parking/Vehicle

Facilities and Operations Support / Signage

Password Reset Instructions

IT and Network Support / Computer Support and Repair Issues / Microsoft Based Products

Password Station Enrollment

IT and Network Support / Information Security / Identity Management Requests

PC Cabling Issue

IT and Network Support / Computer Support and Repair Issues / Microsoft Based Products

PC Hardware Issue

IT and Network Support / Computer Support and Repair Issues / Microsoft Based Products

Pest Control

Facilities and Operations Support / Maintenance-Contractors

Pick-Up Request

Facilities and Operations Support / Grounds Operations

Plumbing

Facilities and Operations Support / Maintenance-Contractors

Poster Duplication

Facilities and Operations Support / Signage

Power Outage

Facilities and Operations Support / Maintenance-Electrical

Print Driver Issue

IT and Network Support / Printer and Copier Issues

Print Queue Creation

IT and Network Support / Data Center Operations / Server Management Requests

Printer Connection or New Printer Setup Request

IT and Network Support / Printer and Copier Issues

PRINTER IP Reservation Request

IT and Network Support / Printer and Copier Issues

Printer Malfunction

IT and Network Support / Printer and Copier Issues

Projection Issue

IT and Network Support / Classroom and Computer Lab Issues

R

Receptacle Repairs

Facilities and Operations Support / Maintenance-Electrical

Reimage PC

IT and Network Support / Computer Support and Repair Issues / Microsoft Based Products

Reporting Issues When Using RIC Docs

IT and Network Support / Administrative Systems and Applications [MIS] / RIC Docs - Document Imaging Application

Request a Blackboard Consultation

IT and Network Support / Blackboard Support and Professional Development Requests / Blackboard and Instructional Technology Service Requests

Resource Training Request

IT and Network Support / Blackboard Support and Professional Development Requests / Blackboard and Instructional Technology Service Requests

Retired Equipment Removal Request

IT and Network Support / Computer Support and Repair Issues / Microsoft Based Products

RIC System Access Request

IT and Network Support / Office 365 and Account Access Requests

Roof

Facilities and Operations Support / Maintenance-Contractors

S

Scanner Configuration Request

IT and Network Support / Printer and Copier Issues

Scanning Service for Faculty Exams

IT and Network Support / Administrative Systems and Applications [MIS] / Other Administrative Applications

Screen/Window

Facilities and Operations Support / Maintenance-Contractors

Security Infrastructure Request

IT and Network Support / Network Infrastructure Issues

Server Reboot

IT and Network Support / Data Center Operations / Server Management Requests

Service Item addition or modification

IT and Network Support / Administrative Systems and Applications [MIS] / RIC Rooms

Shade/Blinds

Facilities and Operations Support / Maintenance-Contractors

Shared Calendar Request

IT and Network Support / Computer Support and Repair Issues / Microsoft Based Products

Shared Mailbox Access Request

IT and Network Support / Office 365 and Account Access Requests

Shower Repairs

Facilities and Operations Support / Maintenance-Plumbing

Sink/Faucet Repairs

Facilities and Operations Support / Maintenance-Plumbing

Smoke Detection

Facilities and Operations Support / Fire Safety

Software Application Issue

IT and Network Support / Computer Support and Repair Issues / Microsoft Based Products

Software Installation/Support Request

IT and Network Support / Computer Support and Repair Issues / Apple Based Products

Software Installation/Support Request

IT and Network Support / Computer Support and Repair Issues / Microsoft Based Products

Software License Activation Request

IT and Network Support / Computer Support and Repair Issues / Apple Based Products

Spam Flagged Account

IT and Network Support / Information Security / Identity Management Requests

Sprinklers

Facilities and Operations Support / Fire Safety

T

Touch Panel Issue

IT and Network Support / Classroom and Computer Lab Issues

Trash Removal (Exterior)

Facilities and Operations Support / Grounds Operations

Trash Removal (Interior)

Facilities and Operations Support / Housekeeping/Custodial

Trim Shrubs

Facilities and Operations Support / Grounds Operations

Trim Trees

Facilities and Operations Support / Grounds Operations

Tripped Breaker

Facilities and Operations Support / Maintenance-Electrical

Trust Relationship Issue

IT and Network Support / Computer Support and Repair Issues / Microsoft Based Products

U

Upgrades/Maintenance Project

IT and Network Support / Data Center Operations / Data Center Infrastructure Requests

V

Virtual Collaboration Software Access Request

IT and Network Support / Office 365 and Account Access Requests

Virus/Malware Issue

IT and Network Support / Computer Support and Repair Issues / Microsoft Based Products

Voicemail Outlook Sync Request

IT and Network Support / Telephone and Voicemail Issues

Voicemail Password Reset

IT and Network Support / Telephone and Voicemail Issues

W

Water Closet Repairs

Facilities and Operations Support / Maintenance-Plumbing

Water Fountain/Filling Station Repairs

Facilities and Operations Support / Maintenance-Plumbing

Web Browser Support Issue

IT and Network Support / Computer Support and Repair Issues / Microsoft Based Products

Web Browser Support Request

IT and Network Support / Computer Support and Repair Issues / Apple Based Products

Web Forms (StoreFront)

IT and Network Support / Administrative Systems and Applications [MIS] / Other Administrative Applications

Weeding Beds

Facilities and Operations Support / Grounds Operations

Window Repair

Facilities and Operations Support / Maintenance

Window/Glass

Facilities and Operations Support / Maintenance-Contractors

Wireless Access Point Incident

IT and Network Support / Network Infrastructure Issues