Services A-Z (185)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Account Role Change Request

Information Technology Services / Information Security / Identity Management Requests

ACL Service Request

Information Technology Services / Network Infrastructure Issues

Active Directory Account Access Request

Information Technology Services / Information Security / Identity Management Requests

ADA Requests

Facilities and Operations / Grounds Operations

Add a New Group

Information Technology Services / Administrative Systems and Applications [MIS] / RIC Rooms

Add or modify academic flag for a campus space (Registrar)

Information Technology Services / Administrative Systems and Applications [MIS] / RIC Rooms

Add or modify Building Hours

Information Technology Services / Administrative Systems and Applications [MIS] / RIC Rooms

Add or Modify RIC Calendar/RIC Rooms Special/Holiday Dates

Information Technology Services / Administrative Systems and Applications [MIS] / RIC Rooms

Add or Remove Users

Information Technology Services / Administrative Systems and Applications [MIS] / RIC Rooms

Adirondack

Information Technology Services / Administrative Systems and Applications [MIS] / Other Administrative Applications

A-Frame

Facilities and Operations / Signage

Asphalt & Concrete

Facilities and Operations / Grounds Operations

Audio/Sound

Information Technology Services / Classroom Technology and Media Services

Automatic Door

Facilities and Operations / Electrical

B

Ballast Repair

Facilities and Operations / Electrical

Banner

Facilities and Operations / Signage

Blackboard Course Merge Request

Information Technology Services / Blackboard Support and Professional Development Requests / Blackboard and Instructional Technology Service Requests

Blackboard Course Restore Request

Information Technology Services / Blackboard Support and Professional Development Requests / Blackboard and Instructional Technology Service Requests

Broken Handset

Information Technology Services / Telephone and Voicemail Issues

Building Switch Malfunction Incident

Information Technology Services / Network Infrastructure Issues

C

CECS Events Team Issue

Information Technology Services / Administrative Systems and Applications [MIS] / RIC Rooms

Ceiling Leak

Facilities and Operations / General Maintenance

Ceiling Tile Repair

Facilities and Operations / General Maintenance

Classroom Login Issue

Information Technology Services / Classroom Technology and Media Services

Classroom Technology Training

Information Technology Services / Classroom Technology and Media Services

Clock Repair

Facilities and Operations / General Maintenance

CollegeNet

Information Technology Services / Administrative Systems and Applications [MIS] / Other Administrative Applications

Computer Deployment Request

Information Technology Services / Endpoint Computing, Devices and Software / Computers and Devices

Computer/Device Display/Monitor Issue

Information Technology Services / Endpoint Computing, Devices and Software / Computers and Devices

Consolidate Reservations to one ID #

Information Technology Services / Administrative Systems and Applications [MIS] / RIC Rooms

Consolidate room pricing

Information Technology Services / Administrative Systems and Applications [MIS] / RIC Rooms

Cooling Request

Facilities and Operations / HVAC

Copy Machine Malfunction

Information Technology Services / Endpoint Computing, Devices and Software / Printer and Copier Issues

Course Not Visible

Information Technology Services / Blackboard Support and Professional Development Requests / Blackboard and Instructional Technology Service Requests

Custom Query Built

Information Technology Services / Administrative Systems and Applications [MIS] / RIC Rooms

D

Damaged Network Wiring Incident

Information Technology Services / Network Infrastructure Issues

Data Backup/Restore Request

Information Technology Services / Data Center Operations / Data Management Requests

Data Center Infrastructure Maintenance

Information Technology Services / Data Center Operations / Data Center Infrastructure Requests

Data Center Team General Service Request

Information Technology Services / Data Center Operations

Data Storage Quota Issue

Information Technology Services / Data Center Operations / Server Management Requests

Delivery Request

Facilities and Operations / Grounds Operations

DHCP

Information Technology Services / Data Center Operations / Server Management Requests

Distribution List/Group Add or Remove

Information Technology Services / Account Access and Troubleshooting Requests

Domestic Hot/Cold Water Repair

Facilities and Operations / Plumbing

Door/Window Repairs

Facilities and Operations / Carpentry

Drain Repairs

Facilities and Operations / Plumbing

Drop Activation Request

Information Technology Services / Network Infrastructure Issues

Drop Reconfiguration Request

Information Technology Services / Network Infrastructure Issues

E

Emergency Exit Lighting

Facilities and Operations / Electrical

Equipment Maintenance

Facilities and Operations / Grounds Operations

Event Signage

Facilities and Operations / Signage

Extension Relabel Request

Information Technology Services / Telephone and Voicemail Issues

Exterior Building Sign

Facilities and Operations / Signage

Exterior Lighting

Facilities and Operations / Electrical

Extron IP Reservation Request

Information Technology Services / Classroom Technology and Media Services

F

Fiber Run Request

Information Technology Services / Network Infrastructure Issues

Fire Alarm

Facilities and Operations / Fire Safety

Fire Doors

Facilities and Operations / Fire Safety

Fire Extinguisher

Facilities and Operations / Fire Safety

Flood Prevention

Facilities and Operations / Grounds Operations

Floor Cleaning

Facilities and Operations / Housekeeping/Custodial

Flooring Repair

Facilities and Operations / Carpentry

Friendly Email Address Request

Information Technology Services / Information Security / Identity Management Requests

Furniture Assembly/Repairs

Facilities and Operations / Carpentry

Furniture Repairs (Mechanical)

Facilities and Operations / General Maintenance

Furniture Request

Facilities and Operations / Grounds Operations

G

Gas Pressure

Facilities and Operations / General Maintenance

General Cleaning

Facilities and Operations / Housekeeping/Custodial

General Maintenance Requests

Facilities and Operations / General Maintenance

General Request

Facilities and Operations / Carpentry

General Request

Facilities and Operations / Electrical

General Request

Facilities and Operations / Fire Safety

General Request

Facilities and Operations / Painting

General Request

Facilities and Operations / Plumbing

General/Custom Request

Facilities and Operations / Signage

Generate Social Security Code

Information Technology Services / Information Security / Identity Management Requests

Go ToMeeting Request

Information Technology Services / Account Access and Troubleshooting Requests

G-Suite Application Issues

Information Technology Services / Blackboard Support and Professional Development Requests / Blackboard and Instructional Technology Service Requests

H

Hang Materials

Facilities and Operations / Carpentry

Heat Detection

Facilities and Operations / Fire Safety

Heating Request

Facilities and Operations / HVAC

HVAC Heater/Unit Vent Repairs

Facilities and Operations / HVAC

HVAC Misc Equipment Repairs

Facilities and Operations / HVAC

I

I need assistance with Blackboard

Information Technology Services / Blackboard Support and Professional Development Requests / Blackboard and Instructional Technology Service Requests

I need assistance with Kaltura

Information Technology Services / Blackboard Support and Professional Development Requests / Blackboard and Instructional Technology Service Requests

Inbound Port Request

Information Technology Services / Network Infrastructure Issues

Install Power

Facilities and Operations / Electrical

Interior Building Sign

Facilities and Operations / Signage

Interior Wall Patching/Repair

Facilities and Operations / Carpentry

IP Reservation

Information Technology Services / Data Center Operations / Server Management Requests

IT A/V Equipment Loan Reservation Request for Students

Information Technology Services / Classroom Technology and Media Services

IT Equipment Loaner Request for Faculty and Staff

Information Technology Services / Classroom Technology and Media Services

K

Keyboard/Mouse Issue

Information Technology Services / Endpoint Computing, Devices and Software / Computers and Devices

L

Leaf Removal

Facilities and Operations / Grounds Operations

Light Bulb

Facilities and Operations / Electrical

Light Repair

Facilities and Operations / Electrical

Litter Pickup

Facilities and Operations / Grounds Operations

Lock Repair

Facilities and Operations / General Maintenance

M

Map Network Share

Information Technology Services / Endpoint Computing, Devices and Software / Computers and Devices

Miscellaneous

Facilities and Operations / Grounds Operations

Missing Item/Reservation in Dashboard

Information Technology Services / Administrative Systems and Applications [MIS] / RIC Rooms

Move Printer or Copier to New Location

Information Technology Services / Endpoint Computing, Devices and Software / Printer and Copier Issues

Move Telephone Extension

Information Technology Services / Telephone and Voicemail Issues

Moving Request

Facilities and Operations / Grounds Operations

Mow and Trim

Facilities and Operations / Grounds Operations

MyRIC Account Permission Changes

Information Technology Services / Administrative Systems and Applications [MIS] / MyRIC - PeopleSoft Administration & Services

MyRIC Data Request

Information Technology Services / Administrative Systems and Applications [MIS] / MyRIC - PeopleSoft Administration & Services

MyRIC Feature/Modification Request

Information Technology Services / Administrative Systems and Applications [MIS] / MyRIC - PeopleSoft Administration & Services

MyRIC Report/Query Request

Information Technology Services / Administrative Systems and Applications [MIS] / MyRIC - PeopleSoft Administration & Services

MyRIC Service Request or Problems/Issues

Information Technology Services / Administrative Systems and Applications [MIS] / MyRIC - PeopleSoft Administration & Services

MyRIC Training

Information Technology Services / Administrative Systems and Applications [MIS] / MyRIC - PeopleSoft Administration & Services

N

Name Badges

Facilities and Operations / Signage

Network Outage - Data Center Operations

Information Technology Services / Data Center Operations / Data Center Infrastructure Requests

Network Outage Incident

Information Technology Services / Network Infrastructure Issues

Network Provisioning Request

Information Technology Services / Network Infrastructure Issues

Network Share Permissions

Information Technology Services / Information Security / Data Protection Requests

New Phone Extension Request

Information Technology Services / Telephone and Voicemail Issues

New Profile Setup

Information Technology Services / Endpoint Computing, Devices and Software / Computers and Devices

New Switch Install Request

Information Technology Services / Network Infrastructure Issues

New Wireless Access Point Request

Information Technology Services / Network Infrastructure Issues

New Wiring/Drop Request

Information Technology Services / Network Infrastructure Issues

No Dial Tone

Information Technology Services / Telephone and Voicemail Issues

Non-Academic Course Request

Information Technology Services / Blackboard Support and Professional Development Requests / Blackboard and Instructional Technology Service Requests

O

Office 365 Product Licensing

Information Technology Services / Information Security / Identity Management Requests

Office IT Equipment Relocation Request

Information Technology Services / Endpoint Computing, Devices and Software / Computers and Devices

Other MIS Supported Applications & Services

Information Technology Services / Administrative Systems and Applications [MIS] / Other Administrative Applications

P

Parking Permit Request

Security and Safety​

Parking/Vehicle

Facilities and Operations / Signage

Password Reset Instructions

Information Technology Services / Endpoint Computing, Devices and Software / Computers and Devices

Password Station Enrollment

Information Technology Services / Information Security / Identity Management Requests

PC Cabling Issue

Information Technology Services / Endpoint Computing, Devices and Software / Computers and Devices

PC Hardware Issue

Information Technology Services / Endpoint Computing, Devices and Software / Computers and Devices

Pick-Up Request

Facilities and Operations / Grounds Operations

Podium Touch Panel/Video Switcher

Information Technology Services / Classroom Technology and Media Services

Poster Duplication

Facilities and Operations / Signage

Power Outage

Facilities and Operations / Electrical

Print Driver Issue

Information Technology Services / Endpoint Computing, Devices and Software / Printer and Copier Issues

Print Queue Creation

Information Technology Services / Data Center Operations / Server Management Requests

Printer Connection or New Printer Setup Request

Information Technology Services / Endpoint Computing, Devices and Software / Printer and Copier Issues

PRINTER IP Reservation Request

Information Technology Services / Endpoint Computing, Devices and Software / Printer and Copier Issues

Printer Malfunction

Information Technology Services / Endpoint Computing, Devices and Software / Printer and Copier Issues

R

Receptacle Repairs

Facilities and Operations / Electrical

Reimage PC

Information Technology Services / Endpoint Computing, Devices and Software / Computers and Devices

Reporting Issues When Using RIC Docs

Information Technology Services / Administrative Systems and Applications [MIS] / RIC Docs - Document Imaging Application

Request a Blackboard Consultation

Information Technology Services / Blackboard Support and Professional Development Requests / Blackboard and Instructional Technology Service Requests

Request a Project

Information Technology Services / Information Technology Projects

Resource Training Request

Information Technology Services / Blackboard Support and Professional Development Requests / Blackboard and Instructional Technology Service Requests

Retired Equipment Removal Request

Information Technology Services / Endpoint Computing, Devices and Software / Computers and Devices

RIC ID Card Request [Employees]

Information Technology Services / Information Security / RIC ID Card Requests

RIC System Access Request

Information Technology Services / Account Access and Troubleshooting Requests

S

Scanner Configuration Request

Information Technology Services / Endpoint Computing, Devices and Software / Printer and Copier Issues

Scanning Service for Faculty Exams

Information Technology Services / Administrative Systems and Applications [MIS] / Other Administrative Applications

Security Infrastructure Request

Information Technology Services / Network Infrastructure Issues

Server Reboot

Information Technology Services / Data Center Operations / Server Management Requests

Service Item addition or modification

Information Technology Services / Administrative Systems and Applications [MIS] / RIC Rooms

Shared Calendar Request

Information Technology Services / Endpoint Computing, Devices and Software / Computers and Devices

Shared Mailbox Access Request

Information Technology Services / Account Access and Troubleshooting Requests

Shower Repairs

Facilities and Operations / Plumbing

Sink/Faucet Repairs

Facilities and Operations / Plumbing

Smoke Detection

Facilities and Operations / Fire Safety

Snow/Ice Issue

Facilities and Operations / Grounds Operations

Software Application/Service Issue

Information Technology Services / Endpoint Computing, Devices and Software / Computers and Devices

Software Installation/Update Request

Information Technology Services / Endpoint Computing, Devices and Software / Computers and Devices

Software/Application Training

Information Technology Services / Endpoint Computing, Devices and Software / Computers and Devices

Spam Flagged Account

Information Technology Services / Information Security / Identity Management Requests

Sprinklers

Facilities and Operations / Fire Safety

T

Trash Removal (Exterior)

Facilities and Operations / Grounds Operations

Trash Removal (Interior)

Facilities and Operations / Housekeeping/Custodial

Trim Shrubs

Facilities and Operations / Grounds Operations

Trim Trees

Facilities and Operations / Grounds Operations

Tripped Breaker

Facilities and Operations / Electrical

Trust Relationship Issue

Information Technology Services / Endpoint Computing, Devices and Software / Computers and Devices

U

Upgrades/Maintenance Project

Information Technology Services / Data Center Operations / Data Center Infrastructure Requests

V

Vehicle Maintenance

Facilities and Operations / Grounds Operations

Video/Projection Support

Information Technology Services / Classroom Technology and Media Services

Virtual Collaboration Software Access Request

Information Technology Services / Account Access and Troubleshooting Requests

Virus/Malware Issue

Information Technology Services / Endpoint Computing, Devices and Software / Computers and Devices

Voicemail Outlook Sync Request

Information Technology Services / Telephone and Voicemail Issues

Voicemail Password Reset

Information Technology Services / Telephone and Voicemail Issues

W

Water Closet/Toilet Repairs

Facilities and Operations / Plumbing

Water Fountain/Filling Station Repairs

Facilities and Operations / Plumbing

Web Browser Support Issue

Information Technology Services / Endpoint Computing, Devices and Software / Computers and Devices

Web Forms (StoreFront)

Information Technology Services / Administrative Systems and Applications [MIS] / Other Administrative Applications

Weeding Beds

Facilities and Operations / Grounds Operations

Wireless Access Point Incident

Information Technology Services / Network Infrastructure Issues