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Services or Offerings?
Broken Handset
  1. Services
  2. Information Technology Services
  3. Telephone and Voicemail Issues
This Service Request is for any issues that involve a phone handset malfunction. Examples are broken phone keys and receiver issues.
Extension Relabel Request
  1. Services
  2. Information Technology Services
  3. Telephone and Voicemail Issues
This Service will address an end users request to rename their telephone extension. This service will usually happen when there is a new hire in a department.
Move Telephone Extension
  1. Services
  2. Information Technology Services
  3. Telephone and Voicemail Issues
This Service would involve entering a ticket with the proper information to move a phone extension to a different location.
New Phone Extension Request
  1. Services
  2. Information Technology Services
  3. Telephone and Voicemail Issues
This request would be for a new office area that requires a new phone extension.
No Dial Tone
  1. Services
  2. Information Technology Services
  3. Telephone and Voicemail Issues
This Service will identify a phone line issue with a ticket specifically for no dial tone. This can be confirmed by trying to plug a tested handset into the users phone jack and not getting any signal.
Office IT Equipment Relocation Request
  1. Services
  2. Information Technology Services
  3. Endpoint Computing, Devices and Software
  4. Computers and Devices
This IT move request will facilitate getting an end user moved to another location. Tasks within this request would possibly be a phone extension relocation, drop activation, physically moving any IT equipment provided by RIC to the faculty or staff member, and any other peripherals.