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Services or Offerings?
This Service Request is for any issues that involve a phone handset malfunction. Examples are broken phone keys and receiver issues.

This Service will address an end users request to rename their telephone extension. This service will usually happen when there is a new hire in a department.

This Service would involve entering a ticket with the proper information to move a phone extension to a different location.

This request would be for a new office area that requires a new phone extension.

This Service will identify a phone line issue with a ticket specifically for no dial tone. This can be confirmed by trying to plug a tested handset into the users phone jack and not getting any signal.

This IT move request will facilitate getting an end user moved to another location. Tasks within this request would possibly be a phone extension relocation, drop activation, physically moving any IT equipment provided by RIC to the faculty or staff member, and any other peripherals.