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This request is to activate windows, office, adobe or any other software that says it needs to be activated for use.

This IT move request will facilitate getting an end user moved to another location. Tasks within this request would possibly be a phone extension relocation, drop activation, physically moving any IT equipment provided by RIC to the faculty or staff member, and any other peripherals.

This service is to reload the operating system on your computer due to a problem with the day to day use, speed or any other issues that a normal fix cannot resolve.

This service is to request an upgrade to your current computer in your office. This will go through an approval process based on your current machine model and ITS computer availability.

This service is to put a ticket in for a cabling issue regarding Ethernet cables, rewiring of a desk, or physical damage to any wires in the office.