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Drop Activation Request
  1. Services
  2. Information Technology Services
  3. Network Infrastructure Issues
This would only be triggered if a help desk employee gets no connectivity on the netscout tester after checking ports.
Drop Reconfiguration Request
  1. Services
  2. Information Technology Services
  3. Network Infrastructure Issues
This request is for conditions where the drop is active but not configured to pickup IP addressing from the proper VLAN.
Inbound Port Request
  1. Services
  2. Information Technology Services
  3. Network Infrastructure Issues
New Wiring/Drop Request
  1. Services
  2. Information Technology Services
  3. Network Infrastructure Issues
This request is for conditions in which there is physically no drop present and one must be installed. Insufficient port counts per drop are also included.