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Check out this service I found in the Client Portal service catalog.<br /><br /><a href="https://servicecenter.ric.edu/TDClient/1794/Portal/Requests/ServiceDet?ID=31167">https://servicecenter.ric.edu/TDClient/1794/Portal/Requests/ServiceDet?ID=31167</a><br /><br />Drop Activation Request<br /><br />This would only be triggered if a help desk employee gets no connectivity on the netscout tester after checking ports.