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Drop Reconfiguration Request
  1. Services
  2. Information Technology Services
  3. Network Infrastructure Issues
This request is for conditions where the drop is active but not configured to pickup IP addressing from the proper VLAN.
Map Network Share
  1. Services
  2. Information Technology Services
  3. Endpoint Computing, Devices and Software
  4. Computers and Devices
This service is to map a network drive such as O: drive or Scan drive. This will go through a workflow for approval by supervisor, then access by server team, then setup by help desk.
Network Outage Incident
  1. Services
  2. Information Technology Services
  3. Network Infrastructure Issues
When filling out this report it is critical to include as much information as possible, even if it seems superfluous or extraneous. Any kind of network outage should be reported (including very slow network bandwidth).
Network Provisioning Request
  1. Services
  2. Information Technology Services
  3. Network Infrastructure Issues
Print Queue Creation
  1. Services
  2. Information Technology Services
  3. Data Center Operations
  4. Server Management Requests
This Service Request is to have new print queue created for a new device or a for a location move.