**Please try the steps below before submitting a ticket**
How Do I Map a Shared/Scan Drive
Click on "Start" button and Select "Computer" item
Click on "Map network drive" button
Click on "Drive:" dropdown and select the Letter you want. (This can be whatever you want)
Type the Path in the "Folder" text box: Example: \\ric\root\aa\aa\aa or \\scan.ric.edu\aaaascan
Check "Reconnect at logon"
Click Finish
**If this has not resolved your issue, pelase submit a ticket by pressing the Request Service button on the right.**