Service requests and incidents for changing or troubleshooting access to accounts. This includes support for issues logging in to RIC systems and services, and issues with permissions or passwords.

Services (3)

Distribution List/Group Add or Remove

This service is a request to either have users added or removed from Office 365 distribution lists designated by departments at RIC.

Network/Department Shared Folder Request

This service is for requesting access to or requesting the creation of network shared folders, also called department shared folders.  This includes access to "scan shares" that are linked to Savin multi-function printers.

Shared Mailbox Access Request

This service is to request access to or creation of new shared departmental mailbox in Office 365.