Popular Services

This service request is for inquiries on obtaining a campus parking pass.

Instructions to help end users perform a password reset.

This is to report any general maintenance request that is general in nature not covered by other services or categories.

This Service is to request access to or creation of new shared departmental mailbox in Office 365.

Use this form to request a merge of one or more of your Blackboard course sections.

This service encapsulates all virtual collaborative software access requests. Examples of collaborative software are Zoom and Microsoft Teams.

Computer Deployment Request:  This service is for requesting a computer upgrade or a new computer for an office or department.

This form can be used to submit requests regarding ID cards for RIC employees.  This includes requests to print new ID cards, replace ID cards, and request changes to assigned access for buildings and rooms on the card.  Additional approvals may be required for granting building/room access as needed.

This is to create a service request for specific software to be installed on your RIC managed/assigned computer.

This IT move request will facilitate getting an end user moved to another location. Tasks within this request would possibly be a phone extension relocation, drop activation, physically moving any IT equipment provided by RIC to the faculty or staff member, and any other peripherals.

This is to report an issue with a door Lock.
PLEASE NOTE: Requests for keys should be directed to RIC Campus Police at (401) 456-8888.

A request for general help with Blackboard

This is to request General Cleaning such as vacuuming, etc.

This service is a request to either have users added or removed from Office 365 distribution lists designated by departments at RIC.

This service is to map a network drive such as O: drive or Scan drive. This will go through a workflow for approval by supervisor, then access by server team, then setup by help desk.

Please submit MyRIC service request or report any MyRIC (Portal, Campus Solutions, HR, and/or Financials) issues here. We will try our best to get them resolved.

Special MIS services for supporting various applications & systems not listed individually, including, but not limited to, MediCAT, QAS, Smart Catalog, Topaz, College Cards/CBORD, etc.

This is to report a ceiling tile that needs repair/replacement.

This is to report an issue with a Water Closet such as a toilet won't flush.

The project request allows you to summarize the purpose of the project and specify other high level details.

This is to request a Name Badge.
PLEASE NOTE:  TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS

A request for general help with Kaltura.

This is to request a ticket regarding a broken monitor, video issues, and no display on your monitor from your computer.

This is for general fire safety requests that do not fall under other categories and services.

This service is to put a ticket in for a cabling issue regarding Ethernet cables, rewiring of a desk, or physical damage to any wires in the office.