Popular Services
Instructions to help end users perform a password reset.
This service request is for inquiries on obtaining a campus parking pass.
This is to report any general maintenance request that is general in nature not covered by other services or categories.
Computer Deployment Request: This service is for requesting a computer upgrade or a new computer for an office or department.
Request support for a previously installed software application or program that you are encountering problems with on a RIC owned or managed computer.
Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)
This is to request a ticket regarding a broken monitor, video issues, and no display on your monitor from your computer.
User Support Services provides A/V equipment loans for students enrolled in Communications and Film Studies classes as needed. This includes cameras, microphones, tripods, lighting kits, etc. Please fill out a loan reservation request form to begin the process of borrowing equipment.
Please submit MyRIC service request or report any MyRIC (Portal, Campus Solutions, HR, and/or Financials) issues here. We will try our best to get them resolved.
A request for general help with Blackboard
This is to create a service request for specific software to be installed on your RIC managed/assigned computer.
You need to submit all MyRIC (Campus Solution, HR, and Financials) data requests here. However, we will need to evaluate your request so that the request meets the data security requirements.
The project request allows you to summarize the purpose of the project and specify other high level details.
Please submit all reports and queries related requests here. Please note that service for handling data requests is listed separately and you will need to submit data request under "Data Request".
Special MIS services for supporting various applications & systems not listed individually, including, but not limited to, MediCAT, QAS, Smart Catalog, Topaz, College Cards/CBORD, etc.
User Support Services oversees software purchases for centrally-managed electronic classrooms and computer labs. Use this form to request software to be purchased and/or installed in academic computing facilities.
Enter any MyRIC/PeopleSoft modification or change requests, along with justifications why the changes are needed.
Use this form to request a merge of one or more of your Blackboard course sections.
This service is to reload the operating system on your computer due to a problem with the day to day use, speed or any other issues that a normal fix cannot resolve.
This Service is to request access to or creation of new shared departmental mailbox in Office 365.
Request a one-on-one Blackboard consultation with an instructional technologist from the Center for Instructional Technology (CIT) team.
Video/Projection Device Support: For issues with video displays or projectors in classrooms, conference rooms, auditoriums, and public spaces. Common problems include blank screens, distorted images, or disconnections.
This service is a request to either have users added or removed from Office 365 distribution lists designated by departments at RIC.