Popular Services

Instructions to help end users perform a password reset.

This service request is for inquiries on obtaining a campus parking pass.

This is to report any general maintenance request that is general in nature not covered by other services or categories.

This service will be for any IT equipment loaner request from actively employed faculty or staff members at Rhode Island College.

A request for general help with Blackboard

This is to create a service request for specific software to be installed on your RIC managed/assigned computer.

Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)

Request support for a previously installed software application or program that you are encountering problems with on a RIC owned or managed computer.

This is to report an issue with an individual Heater/Unit Vent.

This Service is to request access to or creation of new shared departmental mailbox in Office 365.

This is for general electrical requests not covered by other categories or services.

Computer Deployment Request:  This service is for requesting a computer upgrade or a new computer for an office or department.

User Support Services oversees software purchases for centrally-managed electronic classrooms and computer labs. Use this form to request software to be purchased and/or installed in academic computing facilities.

Courses remain on Blackboard for 18 months; after this, they are removed and archived. Use this form to request an older archived course to be restored to Blackboard.

This form can be used to submit requests regarding ID cards for RIC employees.  This includes requests to print new ID cards, replace ID cards, and request changes to assigned access for buildings and rooms on the card.  Additional approvals may be required for granting building/room access as needed.

This is to request a temperature adjustment for Cooling/Air Conditioning.

This is to request repairs for HVAC equipment such as motor repairs or broken thermostat.

This request is to pick up old/junk equipment to be retired and disposed of.

This is to request a ticket regarding a broken monitor, video issues, and no display on your monitor from your computer.

This is to report an issue with a Light such as a broken light cover/lens.

This IT move request will facilitate getting an end user moved to another location. Tasks within this request would possibly be a phone extension relocation, drop activation, physically moving any IT equipment provided by RIC to the faculty or staff member, and any other peripherals.

This is to request General Cleaning such as vacuuming, etc.

This is to report an issue with a Water Closet such as a toilet won't flush.

This service should be used for requesting an Adobe software license be provisioned for employees and students. This includes licenses for Adobe Acrobat DC/Pro, Adobe Creative Cloud Suite, and Adobe Express.

This Service is to create a ESNA unified communications ticket to have the users voicemail password reset to the originally generated password.