Popular Services

Instructions to help end users perform a password reset.

This service request is for inquiries on obtaining a campus parking pass.

This is to report any general maintenance request that is general in nature not covered by other services or categories.

User Support Services provides A/V equipment loans for students enrolled in Communications and Film Studies classes as needed.  This includes cameras, microphones, tripods, lighting kits, etc.  Please fill out a loan reservation request form to begin the process of borrowing equipment.

Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)

A request for general help with Blackboard

Use this form to request a merge of one or more of your Blackboard course sections.

This is to create a service request for specific software to be installed on your RIC managed/assigned computer.

This is to request General Cleaning such as vacuuming, etc.

This is to request a ticket regarding a broken monitor, video issues, and no display on your monitor from your computer.

This form can be used to submit requests regarding ID cards for RIC employees.  This includes requests to print new ID cards, replace ID cards, and request changes to assigned access for buildings and rooms on the card.  Additional approvals may be required for granting building/room access as needed.

Please submit MyRIC service request or report any MyRIC (Portal, Campus Solutions, HR, and/or Financials) issues here. We will try our best to get them resolved.

This service should be used for requesting an Adobe software license be provisioned for employees and students. This includes licenses for Adobe Acrobat DC/Pro, Adobe Creative Cloud Suite, and Adobe Express.

Request support for a previously installed software application or program that you are encountering problems with on a RIC owned or managed computer.

This service request is for requesting a non-academic Blackboard course.

You need to submit all MyRIC (Campus Solution, HR, and Financials) data requests here. However, we will need to evaluate your request so that the request meets the data security requirements.

This is to report an issue with a door Lock.
PLEASE NOTE: Requests for keys should be directed to RIC Campus Police at (401) 456-8888.

This is to request a temperature adjustment for Heating.

This service is to place request for installation of a newly purchased printer in a department or connecting to an existing printer.

Request to set up a consultation to discuss professional development opportunities for your department on Blackboard, Kaltura, Respondus.

This IT move request will facilitate getting an end user moved to another location. Tasks within this request would possibly be a phone extension relocation, drop activation, physically moving any IT equipment provided by RIC to the faculty or staff member, and any other peripherals.

This is to report an issue with Light Bulbs such as need light bulb replacement.

Computer Deployment Request:  This service is for requesting a computer upgrade or a new computer for an office or department.

This is to report an issue with a Water Closet such as a toilet won't flush.

This is to report a ceiling tile that needs repair/replacement.