Popular Services

Instructions to help end users perform a password reset.


This service will be for any IT equipment loaner request from actively enrolled students.  Loan requests include laptops, wi-fi hot spot equipment, and any registered student Communications course audio/video equipment needed for projects.


This service request is for inquiries on obtaining a campus parking pass.


Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)


This request will be for access to RIC internal systems to accommodate the distance learning.


This request is to activate windows, office, adobe or any other software that says it needs to be activated for use.


This service will be for any IT equipment loaner request from actively employed faculty or staff members at Rhode Island College.


Please submit MyRIC service request or report any MyRIC (Portal, Campus Solutions, HR, and/or Financials) issues here. We will try our best to get them resolved.


Use this form to request a merge of one or more of your Blackboard course sections.


Use this form to request access to your Blackboard course shell for TAs or co-instructors.


You need to submit all MyRIC (Campus Solution, HR, and Financials) data requests here. However, we will need to evaluate your request so that the request meets the data security requirements.


This Sub Category is for all service requests that relate to Doors on campus.


This service is to put in a request to map a network drive such as a departmental share or scan drive on your Rhode Island College owned computer. This will go through a workflow for approval by your supervisor, access granted by the server team, then setup by the ITS Help Desk.


With this request, you can set up a one-on-one Blackboard consultation with an instructional technologist from the Center for Instructional Technology (CIT) team.


Courses remain on Blackboard for 18 months; after this, they are removed and archived. Use this form to request an older archived course to be restored to Blackboard.


This is to create a ticket to request a specific software to be installed on your RIC owned computer.


Report a problem with Blackboard, such as inability to view menu.


This service will provide the end user with the option to request training materials on any college IT resources. You can use this ticket request to schedule a one on one training session for any resource from classroom items to applications such as Microsoft or Google G-Suite modules.


Online Graduate Studies Application System


This service is a request to either have users added or removed from Office 365 distribution lists designated by departments at RIC.


This service is to put in a request regarding any support needed for startup issues on your Rhode Island College owned Apple computer.


This Service allows a faculty member to submit a ticket if they are not seeing a course that they are teaching during the current semester in Blackboard.


A Blackboard course archive is a .zip file which contains all of the grades, content and activity within the course. One can only access the contents within the archive if one restores it within Blackboard.


Enter any MyRIC/PeopleSoft modification or change requests, along with justifications why the changes are needed.