Popular Services

This service request is for inquiries on obtaining a campus parking pass.

Instructions to help end users perform a password reset.

A request for general help with Blackboard

This is to report any general maintenance request that is general in nature not covered by other services or categories.

This form can be used to submit requests regarding ID cards for RIC employees.  This includes requests to print new ID cards, replace ID cards, and request changes to assigned access for buildings and rooms on the card.  Additional approvals may be required for granting building/room access as needed.

User Support Services oversees software purchases for centrally-managed electronic classrooms and computer labs. Use this form to request software to be purchased and/or installed in academic computing facilities.

Use this form to request a merge of one or more of your Blackboard course sections.

This service should be used for requesting an Adobe software license be provisioned for employees and students. This includes licenses for Adobe Acrobat DC/Pro, Adobe Creative Cloud Suite, and Adobe Express.

This service is a request to either have users added or removed from Office 365 distribution lists designated by departments at RIC.

Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)

This is to request a temperature adjustment for Heating.

User Support Services provides A/V equipment loans for students enrolled in Communications and Film Studies classes as needed.  This includes cameras, microphones, tripods, lighting kits, etc.  Please fill out a loan reservation request form to begin the process of borrowing equipment.

Request a one-on-one Blackboard consultation with an instructional technologist from the Center for Instructional Technology (CIT) team.

This is to create a service request for specific software to be installed on your RIC managed/assigned computer.

This is to request any Door/Window repairs such as a problem with a door hinge.

This is to report an issue with a Water Closet such as a toilet won't flush.

This is to request a Name Badge.
PLEASE NOTE:  TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS

This is to request General Cleaning such as vacuuming, etc.

This Service is to request access to or creation of new shared departmental mailbox in Office 365.

This is to request service for Snow and Ice such has treat walkway or remove snow from stairwell.

This service will be for any IT equipment loaner request from actively employed faculty or staff members at Rhode Island College.

A request for general help with Kaltura.

Courses remain on Blackboard for 18 months; after his, they are removed and archived. Use this form to request an older archived course to be restored to Blackboard.

This is to report an issue with a door Lock.
PLEASE NOTE: Requests for keys should be directed to RIC Campus Police at (401) 456-8888.

Video/Projection Device Support: For issues with video displays or projectors in classrooms, conference rooms, auditoriums, and public spaces. Common problems include blank screens, distorted images, or disconnections.