Popular Services

Instructions to help end users perform a password reset.

This is to report any general maintenance request that is general in nature not covered by other services or categories.

Please submit MyRIC service request or report any MyRIC (Portal, Campus Solutions, HR, and/or Financials) issues here. We will try our best to get them resolved.

This service request is for inquiries on obtaining a campus parking pass.

User Support Services provides A/V equipment loans for students enrolled in Communications and Film Studies classes as needed.  This includes cameras, microphones, tripods, lighting kits, etc.  Please fill out a loan reservation request form to begin the process of borrowing equipment.

A request for general help with Blackboard

Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)

This is to create a service request for specific software to be installed on your RIC managed/assigned computer.

Computer Deployment Request:  This service is for requesting a computer upgrade or a new computer for an office or department.

This is to request a ticket regarding a broken monitor, video issues, and no display on your monitor from your computer.

Request support for a previously installed software application or program that you are encountering problems with on a RIC owned or managed computer.

This is to report an issue with Light Bulbs such as need light bulb replacement.

Use this form to request a merge of one or more of your Blackboard course sections.

This is to request a Name Badge.
PLEASE NOTE:  TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS

This service request is for requesting a non-academic Blackboard course.

This is to request Floor Cleaning.

This is to report an issue with a Drain such as a clog.

This is to report an issue with a Light such as a broken light cover/lens.

This service is to map a network drive such as O: drive or Scan drive. This will go through a workflow for approval by supervisor, then access by server team, then setup by help desk.

This is to request any Door/Window repairs such as a problem with a door hinge.

This is to request General Cleaning such as vacuuming, etc.

Please submit all reports and queries related requests here. Please note that service for handling data requests is listed separately and you will need to submit data request under "Data Request".

Audio/Sound Support: For issues with audio or sound systems in classrooms, conference rooms, auditoriums, and public spaces. Common problems include no sound from speakers, distorted sound, volume issues, and microphone problems such as not picking up sound or requiring level adjustments.

This is to report a ceiling tile that needs repair/replacement.