Popular Services
This service request is for inquiries on obtaining a campus parking pass.
Instructions to help end users perform a password reset.
This is to report any general maintenance request that is general in nature not covered by other services or categories.
Please submit MyRIC service request or report any MyRIC (Portal, Campus Solutions, HR, and/or Financials) issues here. We will try our best to get them resolved.
Use this form to request a merge of one or more of your Blackboard course sections.
This is to create a service request for specific software to be installed on your RIC managed/assigned computer.
A request for general help with Blackboard
You need to submit all MyRIC (Campus Solution, HR, and Financials) data requests here. However, we will need to evaluate your request so that the request meets the data security requirements.
Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)
This request will be for access to RIC internal systems to accommodate the distance learning.
Computer Deployment Request: This service is for requesting a computer upgrade or a new computer for an office or department.
Enter any MyRIC/PeopleSoft modification or change requests, along with justifications why the changes are needed.
This service is a request to either have users added or removed from Office 365 distribution lists designated by departments at RIC.
This is to request a ticket regarding a broken monitor, video issues, and no display on your monitor from your computer.
This service request is for requesting a non-academic Blackboard course.
The project request allows you to summarize the purpose of the project and specify other high level details.
This is to report an issue with a door Lock.
PLEASE NOTE: Requests for keys should be directed to RIC Campus Police at (401) 456-8888.
Request support for a previously installed software application or program that you are encountering problems with on a RIC owned or managed computer.
This Service is to request access to or creation of new shared departmental mailbox in Office 365.
Request a one-on-one Blackboard consultation with an instructional technologist from the Center for Instructional Technology (CIT) team.
This service will provide the end user with the option to request training materials on any college IT resources. You can use this ticket request to schedule a one on one training session for any resource from classroom items to applications such as Microsoft or Google G-Suite modules.
This IT move request will facilitate getting an end user moved to another location. Tasks within this request would possibly be a phone extension relocation, drop activation, physically moving any IT equipment provided by RIC to the faculty or staff member, and any other peripherals.
This is to request a Name Badge.
PLEASE NOTE: TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS
RIC Rooms Web App are not showing up in the EMS Client dashboard.