Popular Services

Instructions to help end users perform a password reset.

User Support Services provides A/V equipment loans for students enrolled in Communications and Film Studies classes as needed.  This includes cameras, microphones, tripods, lighting kits, etc.  Please fill out a loan reservation request form to begin the process of borrowing equipment.

This service request is for inquiries on obtaining a campus parking pass.

This is to report any general maintenance request that is general in nature not covered by other services or categories.

A request for general help with Blackboard

Request support for a previously installed software application or program that you are encountering problems with on a RIC owned or managed computer.

Use this form to request a merge of one or more of your Blackboard course sections.

Please submit MyRIC service request or report any MyRIC (Portal, Campus Solutions, HR, and/or Financials) issues here. We will try our best to get them resolved.

Computer Deployment Request:  This service is for requesting a computer upgrade or a new computer for an office or department.

This service should be used for requesting new or upgraded computer/device accessories such as computer monitors, keyboards, mice, etc.

This is to request Floor Cleaning.

Special MIS services for supporting various applications & systems not listed individually, including, but not limited to, MediCAT, QAS, Smart Catalog, Topaz, College Cards/CBORD, etc.

Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)

This is to request General Cleaning such as vacuuming, etc.

This service will be for any IT equipment loaner request from actively employed faculty or staff members at Rhode Island College.

This is to create a service request for specific software to be installed on your RIC managed/assigned computer.

This is to report an issue with a Sink/Faucet such as a faucet won't shut off.

This Service is to request access to or creation of new shared departmental mailbox in Office 365.

Enter any MyRIC/PeopleSoft modification or change requests, along with justifications why the changes are needed.

This is to report an issue with a Water Closet such as a toilet won't flush.

This service will initiate ticket creation for printer or copier using the wrong driver. This requests stems from users wanted advanced features from the copy machine or printer and the universal drivers limitations.

This service is a request to either have users added or removed from Office 365 distribution lists designated by departments at RIC.

This is to request furniture assembly or repairs.

This is to report an issue with a Receptacle such as a broken receptacle cover or damaged power outlet.