Popular Services
Instructions to help end users perform a password reset.
User Support Services provides A/V equipment loans for students enrolled in Communications and Film Studies classes as needed. This includes cameras, microphones, tripods, lighting kits, etc. Please fill out a loan reservation request form to begin the process of borrowing equipment.
This is to report any general maintenance request that is general in nature not covered by other services or categories.
This service request is for inquiries on obtaining a campus parking pass.
Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)
This service will be for any IT equipment loaner request from actively employed faculty or staff members at Rhode Island College.
Request support for a previously installed software application or program that you are encountering problems with on a RIC owned or managed computer.
This service is a request to either have users added or removed from Office 365 distribution lists designated by departments at RIC.
Please submit MyRIC service request or report any MyRIC (Portal, Campus Solutions, HR, and/or Financials) issues here. We will try our best to get them resolved.
This is to request a ticket regarding a broken monitor, video issues, and no display on your monitor from your computer.
User Support Services oversees software purchases for centrally-managed electronic classrooms and computer labs. Use this form to request software to be purchased and/or installed in academic computing facilities.
This is to create a service request for specific software to be installed on your RIC managed/assigned computer.
This is to request a Name Badge.
PLEASE NOTE: TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS
You need to submit all MyRIC (Campus Solution, HR, and Financials) data requests here. However, we will need to evaluate your request so that the request meets the data security requirements.
Use this form to request a merge of one or more of your Blackboard course sections.
Computer Deployment Request: This service is for requesting a computer upgrade or a new computer for an office or department.
A request for general help with Blackboard
Enter any MyRIC/PeopleSoft modification or change requests, along with justifications why the changes are needed.
Special MIS services for supporting various applications & systems not listed individually, including, but not limited to, MediCAT, QAS, Smart Catalog, Topaz, College Cards/CBORD, etc.
Please submit all reports and queries related requests here. Please note that service for handling data requests is listed separately and you will need to submit data request under "Data Request".
This Service is to request access to or creation of new shared departmental mailbox in Office 365.
This is to request furniture for buildings, offices, classrooms, etc.
This is to open a ticket to setup a user’s profile on a computer. This involves setting up Outlook, printers, shared drives, data transfer if applicable and software installs if needed.