Please submit MyRIC service request or report any MyRIC (Portal, Campus Solutions, HR, and/or Financials) issues here. We will try our best to get them resolved.
Special MIS services for supporting various applications & systems not listed individually, including, but not limited to, MediCAT, QAS, Smart Catalog, Topaz, College Cards/CBORD, etc.
This is to create a ticket to request a specific software to be installed on your RIC owned computer.
This Service will include any feature in Blackboard referring to Kaltura. Requests such as video uploads, file conversions, or close captioning will fall under this service request.
This request is to activate windows, office, adobe or any other software that says it needs to be activated for use.
This Sub Category is for all service requests that are related to Heating on campus.
Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)
This service is to open a ticket to remove any virus or malware that is interrupting the day to day use of your RIC owned computer.
This Sub Category is for all service requests that relate to Sinks/Faucets on campus.
This Sub Category is for all service requests that relate to Light Repairs on campus.
This Service will address an end users request to rename their telephone extension. This service will usually happen when there is a new hire in a department.
Instructions to help end users perform a password reset.
This request would be for a new office area that requires a new phone extension.
This Sub Category is for all service requests that relate to any Miscellaneous grounds operations on campus.
A request to the Blackboard Support team to add another a professor to access their current Blackboard course.
This Service will identify a phone line issue with a ticket specifically for no dial tone. This can be confirmed by trying to plug a tested handset into the users phone jack and not getting any signal.
This is to open a ticket to setup a user’s profile on a computer. This involves setting up Outlook, printers, shared drives, data transfer if applicable and software installs if needed.
This Sub Category is for all service requests that relate to Fire Alarms.
This Sub Category is for all service requests that relate to Heaters/Unit Vents on campus.
This Sub Category is for all service requests that relate to Locksmith services that requires an outside contractor on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.
This Sub Category is for all requests for Event signage. NOTE: TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS.
This Service is to request access to or creation of new shared departmental mailbox in Office 365.
A request to the Blackboard Service team to merge old course data into a similar course for a new semester.
Report all RIC Docs related issues here.