Please submit MyRIC service request or report any MyRIC (Portal, Campus Solutions, HR, and/or Financials) issues here. We will try our best to get them resolved.
Special MIS services for supporting various applications & systems not listed individually, including, but not limited to, MediCAT, QAS, Smart Catalog, Topaz, College Cards/CBORD, etc.
Please submit all reports and queries related requests here. Please note that service for handling data requests is listed separately and you will need to submit data request under "Data Request".
This service would be to report an issue about a projector either not displaying, overheating, or a bulb issue.
This Sub Category is for all service requests that are related to Heating on campus.
This service is a request to either have users added or removed from Office 365 distribution lists designated by departments at RIC.
Enter any MyRIC/PeopleSoft modification or change requests, along with justifications why the changes are needed.
Instructions to help end users perform a password reset.
This Sub Category is for all requests for Name Badges. NOTE: TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS.
This request is to activate windows, office, adobe or any other software that says it needs to be activated for use.
Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)
This Sub Category is for all service requests that relate to Pest Control services that requires an outside contractor on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.
You need to submit all MyRIC (Campus Solution, HR, and Financials) data requests here. However, we will need to evaluate your request so that the request meets the data security requirements.
This Service is to request access to or creation of new shared departmental mailbox in Office 365.
This Service will include any feature in Blackboard referring to Kaltura. Requests such as video uploads, file conversions, or close captioning will fall under this service request.
A request to the Blackboard Support team to add another a professor to access their current Blackboard course.
This Service is to create a ESNA unified communications ticket to have the users voicemail password reset to the originally generated password.
This service is will be for a service ticket entry to resolve an issue with the sound not working in classroom or a lab.
This Sub Category is for all service requests that relate to Locksmith services that requires an outside contractor on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.
This Sub Category is for all requests for Event signage. NOTE: TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS.
This Service Request is for any issues that involve a phone handset malfunction. Examples are broken phone keys and receiver issues.
This service will provide the end user with the option to request training materials on any college IT resources. You can use this ticket request to schedule a one on one training session for any resource from classroom items to applications such as Microsoft or Google G-Suite modules.
This Sub Category is for all service requests that relate to Moving on campus.
This Service will identify a phone line issue with a ticket specifically for no dial tone. This can be confirmed by trying to plug a tested handset into the users phone jack and not getting any signal.