Popular Services

This service request is for inquiries on obtaining a campus parking pass.

This is to report any general maintenance request that is general in nature not covered by other services or categories.

Instructions to help end users perform a password reset.

Computer Deployment Request:  This service is for requesting a computer upgrade or a new computer for an office or department.

This request is to pick up old/junk equipment to be retired and disposed of.

This is to report an issue with a door Lock.
PLEASE NOTE: Requests for keys should be directed to RIC Campus Police at (401) 456-8888.

This IT move request will facilitate getting an end user moved to another location. Tasks within this request would possibly be a phone extension relocation, drop activation, physically moving any IT equipment provided by RIC to the faculty or staff member, and any other peripherals.

Use this form to request a merge of one or more of your Blackboard course sections.

This is to request a ticket regarding a broken monitor, video issues, and no display on your monitor from your computer.

This is to request Parking/Vehicle signage.
PLEASE NOTE:  TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS

A request for general help with Blackboard

You need to submit all MyRIC (Campus Solution, HR, and Financials) data requests here. However, we will need to evaluate your request so that the request meets the data security requirements.

Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)

This is to request General Cleaning such as vacuuming, etc.

This is to report a ceiling tile that needs repair/replacement.

This is to report an issue with a Water Closet such as a toilet won't flush.

This service is to map a network drive such as O: drive or Scan drive. This will go through a workflow for approval by supervisor, then access by server team, then setup by help desk.

This is to create a service request for specific software to be installed on your RIC managed/assigned computer.

Please submit MyRIC service request or report any MyRIC (Portal, Campus Solutions, HR, and/or Financials) issues here. We will try our best to get them resolved.

User Support Services oversees software purchases for centrally-managed electronic classrooms and computer labs. Use this form to request software to be purchased and/or installed in academic computing facilities.

This is to report an issue with a Drain such as a clog.

Special MIS services for supporting various applications & systems not listed individually, including, but not limited to, MediCAT, QAS, Smart Catalog, Topaz, College Cards/CBORD, etc.

This request would be for a new office area that requires a new phone extension.

This service is to place request for installation of a newly purchased printer in a department or connecting to an existing printer.

Please request special MyRIC training here. We provide MyRIC training in the following areas: Campus Solutions, HR, Financials. If other administrative offices need to be involved, we will coordinate that.