Popular Services

This service request is for inquiries on obtaining a campus parking pass.


Instructions to help end users perform a password reset.


Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)


This Sub Category is for all service requests that are related to Cooling/Air Conditioning on campus.


This is to create a service request for specific software to be installed on your RIC managed/assigned computer.


This request will be for access to RIC internal systems to accommodate the distance learning.


This request is to pick up old/junk equipment to be retired and disposed of.


This service is to place request for installation of a newly purchased printer in a department or connecting to an existing printer.


This Service is to request access to or creation of new shared departmental mailbox in Office 365.


You need to submit all MyRIC (Campus Solution, HR, and Financials) data requests here. However, we will need to evaluate your request so that the request meets the data security requirements.


Please submit MyRIC service request or report any MyRIC (Portal, Campus Solutions, HR, and/or Financials) issues here. We will try our best to get them resolved.


This service is to request an upgrade to your current computer in your office. This will go through an approval process based on your current machine model and ITS computer availability.


This is to request a ticket regarding a broken monitor, video issues, and no display on your monitor from your computer.


Please submit all reports and queries related requests here. Please note that service for handling data requests is listed separately and you will need to submit data request under "Data Request".


Special MIS services for supporting various applications & systems not listed individually, including, but not limited to, MediCAT, QAS, Smart Catalog, Topaz, College Cards/CBORD, etc.


This Sub Category is for all General Maintenance requests on campus.


Please submit requests related to Adirondack (Student Housing Management System) here.


This IT move request will facilitate getting an end user moved to another location. Tasks within this request would possibly be a phone extension relocation, drop activation, physically moving any IT equipment provided by RIC to the faculty or staff member, and any other peripherals.


The project request allows you to summarize the purpose of the project and specify other high level details.


This Sub Category is for all service requests that relate to Doors on campus.


This Sub Category is for all service requests that relate to Locks on campus.


Request a one-on-one Blackboard consultation with an instructional technologist from the Center for Instructional Technology (CIT) team.


This is to open a ticket to setup a user’s profile on a computer. This involves setting up Outlook, printers, shared drives, data transfer if applicable and software installs if needed.


This Sub Category is for all service requests that relate to Light Bulbs on campus.