Popular Services

This is to report any general maintenance request that is general in nature not covered by other services or categories.

Instructions to help end users perform a password reset.

This service request is for inquiries on obtaining a campus parking pass.

This is to report an issue with a door Lock.
PLEASE NOTE: Requests for keys should be directed to RIC Campus Police at (401) 456-8888.

This is to create a service request for specific software to be installed on your RIC managed/assigned computer.

This is to request a temperature adjustment for Cooling/Air Conditioning.

Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)

This Service is to request access to or creation of new shared departmental mailbox in Office 365.

Computer Deployment Request:  This service is for requesting a computer upgrade or a new computer for an office or department.

This is to request a ticket regarding a broken monitor, video issues, and no display on your monitor from your computer.

Request support for a previously installed software application or program that you are encountering problems with on a RIC owned or managed computer.

Special MIS services for supporting various applications & systems not listed individually, including, but not limited to, MediCAT, QAS, Smart Catalog, Topaz, College Cards/CBORD, etc.

This is to request any general painting services.
PLEASE NOTE:  PLEASE NOTIFY FACILITIES AND OPERATIONS OF ANY ALLERGIES

A request for general help with Blackboard

This Sub Category is for all service requests that relate to Pick-Up requests on campus.

This is to request furniture assembly or repairs.

You need to submit all MyRIC (Campus Solution, HR, and Financials) data requests here. However, we will need to evaluate your request so that the request meets the data security requirements.

This Service would involve entering a ticket with the proper information to move a phone extension to a different location.

This service is a request to either have users added or removed from Office 365 distribution lists designated by departments at RIC.

This is to open a ticket to setup a user’s profile on a computer. This involves setting up Outlook, printers, shared drives, data transfer if applicable and software installs if needed.

This is to request to have materials hung on walls such as a picture or white board.

This IT move request will facilitate getting an end user moved to another location. Tasks within this request would possibly be a phone extension relocation, drop activation, physically moving any IT equipment provided by RIC to the faculty or staff member, and any other peripherals.

This is to report an issue with a Sink/Faucet such as a faucet won't shut off.

Request a one-on-one Blackboard consultation with an instructional technologist from the Center for Instructional Technology (CIT) team.

This Sub Category is for all service requests that relate to Delivery requests on campus.