Popular Services

Instructions to help end users perform a password reset.

This service request is for inquiries on obtaining a campus parking pass.

This is to report any general maintenance request that is general in nature not covered by other services or categories.

A request for general help with Blackboard

This service will be for any IT equipment loaner request from actively employed faculty or staff members at Rhode Island College.

Request support for a previously installed software application or program that you are encountering problems with on a RIC owned or managed computer.

This is to create a service request for specific software to be installed on your RIC managed/assigned computer.

This is to report an issue with an individual Heater/Unit Vent.

This Service is to request access to or creation of new shared departmental mailbox in Office 365.

Computer Deployment Request:  This service is for requesting a computer upgrade or a new computer for an office or department.

This service is a request to either have users added or removed from Office 365 distribution lists designated by departments at RIC.

User Support Services oversees software purchases for centrally-managed electronic classrooms and computer labs. Use this form to request software to be purchased and/or installed in academic computing facilities.

Use this form to request a merge of one or more of your Blackboard course sections.

Courses remain on Blackboard for 18 months; after this, they are removed and archived. Use this form to request an older archived course to be restored to Blackboard.

This is to request a temperature adjustment for Cooling/Air Conditioning.

This request is to pick up old/junk equipment to be retired and disposed of.

Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)

Special MIS services for supporting various applications & systems not listed individually, including, but not limited to, MediCAT, QAS, Smart Catalog, Topaz, College Cards/CBORD, etc.

This is for general electrical requests not covered by other categories or services.

Enter any MyRIC/PeopleSoft modification or change requests, along with justifications why the changes are needed.

This is to report an issue with a Light such as a broken light cover/lens.

Please use this service for requesting Savin MFP Copier/Printer "scan to shared folder" functionality be configured in the Address Book of the Savin MFP.

This is to request furniture assembly or repairs.

Per the Online Learning Policy, faculty members must complete the Blackboard Ultra Professional Development training offered by the Center for Instructional Technology in order to be scheduled to teach fully online or hybrid courses. Register for this professional development using this form.

This is to request a new keyboard or mouse for use with your computer in your office.