Popular Services

This service request is for inquiries on obtaining a campus parking pass.

Instructions to help end users perform a password reset.

This is to report any general maintenance request that is general in nature not covered by other services or categories.

User Support Services provides A/V equipment loans for students enrolled in Communications and Film Studies classes as needed.  This includes cameras, microphones, tripods, lighting kits, etc.  Please fill out a loan reservation request form to begin the process of borrowing equipment.

This is to request Parking/Vehicle signage.
PLEASE NOTE:  TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS

A request for general help with Blackboard

This is to report an issue with a door Lock.
PLEASE NOTE: Requests for keys should be directed to RIC Campus Police at (401) 456-8888.

This is to request a Name Badge.
PLEASE NOTE:  TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS

Please submit all reports and queries related requests here. Please note that service for handling data requests is listed separately and you will need to submit data request under "Data Request".

This service provides support for hardware issues for items like computers and tablets, and for their connected accessories such as monitors, keyboards, and mice.  For example, a keyboard with keys that do not function, a computer that does not power on or makes a beeping noise, or a computer monitor that is distorted and not displaying properly.

Please submit MyRIC service request or report any MyRIC (Portal, Campus Solutions, HR, and/or Financials) issues here. We will try our best to get them resolved.

Computer Deployment Request:  This service is for requesting a computer upgrade or a new computer for an office or department.

Request support for a previously installed software application or program that you are encountering problems with on a RIC owned or managed computer.

This is to request General Cleaning such as vacuuming, etc.

This form can be used to submit requests regarding ID cards for RIC employees.  This includes requests to print new ID cards, replace ID cards, and request changes to assigned access for buildings and rooms on the card.  Additional approvals may be required for granting building/room access as needed.

This is to request any Door/Window repairs such as a problem with a door hinge.

Use this form to request a merge of one or more of your Blackboard course sections.

This service should be used for requesting new or upgraded computer/device accessories such as computer monitors, keyboards, mice, etc.

This is to report a ceiling tile that needs repair/replacement.

This service is a request to either have users added or removed from Office 365 distribution lists designated by departments at RIC.

Special MIS services for supporting various applications & systems not listed individually, including, but not limited to, MediCAT, QAS, Smart Catalog, Topaz, College Cards/CBORD, etc.

This Sub Category is for all service requests that relate to Fire Alarms.

Video/Projection Device Support: For issues with video displays or projectors in classrooms, conference rooms, auditoriums, and public spaces. Common problems include blank screens, distorted images, or disconnections.

This service is for requesting document sharing services associated with accessing Word, Excel, PowerPoint or other types of documents on www.ric.edu or our.ric.edu.  Sharing links will be provided to the Web Communications team after the files are provided and sharing is configured for them.

Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)