This service is enter a ticket to move a departmental printer, copier or an office personal printer to another location.
This Service is to request access to or creation of new shared departmental mailbox in Office 365.
This service is to place request for installation of a newly purchased printer in a department or connecting to an existing printer.
This Service is to request that your Office 365 account be removed from the Action Center to allow outgoing email to process.
This service request is for inquiries on obtaining a campus parking pass.
This Sub Category is for all service requests that relate to Automatic Doors on campus.
This is to request access to a shared calendar and connect outlook to the shared calendar.
Online Graduate Studies Application System
This Sub Category is for all service requests that relate to Elevator services that requires an outside contractor on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.
This service is to put in a support ticket regarding any display issues on your Rhode Island College owned Apple computer.
RIC Rooms Web App are not showing up in the EMS Client dashboard.
All maintenance related to the data center hardware and infrastructure (servers, storage, environmentals) and specific technologies (VMware and Nutanix)
This Service allows a faculty member to submit a ticket if they are not seeing a course that they are teaching during the current semester in Blackboard.
This service is to reload the operating system on your computer due to a problem with the day to day use, speed or any other issues that a normal fix cannot resolve.
Report all RIC Docs related issues here.
This Sub Category is for all service requests that relate to the Installation of Power. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.
This service request will be associated with any issue that you maybe having with a PC software application that is not working properly.
A complex upgrade or maintenance within the Data Centers
This Sub Category is for all service requests that relate to Doors on campus.
This Sub Category is for all service requests that relate to Fire Alarms.
This service is a ticket request that involves a user issue having difficulty logging into a classroom or lab teachers station.
This Sub Category is for all service requests that relate to Drain services that require an outside contractor on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.
This is a request to backup data from a server or the restore of previously backed up data. It does not include recovery of lost data or data that never was backed up.