My Recently Visited Services

This is for submitting a general plumbing request not covered by other services and categories.

This is to report an issue with a Receptacle such as a broken receptacle cover or damaged power outlet.

This service request is for inquiries on obtaining a campus parking pass.

This service is for ticket entry of an issue with a Savin copier. This request will trigger a maintenance appointment call to Core Technologies for expedition.

User Support Services provides A/V equipment loans for students enrolled in Communications and Film Studies classes as needed.  This includes cameras, microphones, tripods, lighting kits, etc.  Please fill out a loan reservation request form to begin the process of borrowing equipment.

This is to report an issue with Light Bulbs such as need light bulb replacement.

This service will be for any IT equipment loaner request from actively employed faculty or staff members at Rhode Island College.

A failure of this type will typically affect an entire building at once. Multiple users.

This is to report an issue with Domestic Hot/Cold Water such as no cold water coming out of sink.

Online Graduate Studies Application System

This Service will address an end users request to rename their telephone extension. This service will usually happen when there is a new hire in a department.

Used to modify a building availability through RIC Rooms (EMS) for bookings. Close a building for construction to all users or close campus from all web users bookings for a power shut down.

This would only be triggered if a help desk employee gets no connectivity on the netscout tester after checking ports.

This is to report any general maintenance request that is general in nature not covered by other services or categories.

This service will initiate ticket creation for printer or copier using the wrong driver. This requests stems from users wanted advanced features from the copy machine or printer and the universal drivers limitations.

This is to report an issue with a circuit breaker or fuse.
NOTE:  ONLY LICENSED PERSONNEL CAN ACCESS CIRCUIT BREAKER/FUSE BOXES

This request is for conditions where the drop is active but not configured to pickup IP addressing from the proper VLAN.

This Service is setup to resolve a new users issue with incomplete Office 365 license assignments.

CECS Events Team Issue

This request is to enter a new group in RIC Rooms (EMS).

This is to report an issue with a Shower such as a shower head replacement.

This is for general fire safety requests that do not fall under other categories and services.