My Recently Visited Services

Please submit all reports and queries related requests here. Please note that service for handling data requests is listed separately and you will need to submit data request under "Data Request".

Please submit requests related to Adirondack (Student Housing Management System) here.

This is to report any general maintenance request that is general in nature not covered by other services or categories.

This is to report an issue with an individual Heater/Unit Vent.

This Service will identify a phone line issue with a ticket specifically for no dial tone. This can be confirmed by trying to plug a tested handset into the users phone jack and not getting any signal.

Podium Touch Panel/Video Switcher Support: For issues with the video switching equipment installed in a podium in classrooms, conference rooms, auditoriums, and public spaces. Common issues include the inability to switch from the podium computer to a laptop computer at the podium, the touch screen or switcher not turning projection or video devices on or off in a room, or the switcher touch screen becoming unresponsive or displaying an error message.

This service will be for any IT equipment loaner request from actively employed faculty or staff members at Rhode Island College.

User Support Services provides A/V equipment loans for students enrolled in Communications and Film Studies classes as needed.  This includes cameras, microphones, tripods, lighting kits, etc.  Please fill out a loan reservation request form to begin the process of borrowing equipment.

This service request is for inquiries on obtaining a campus parking pass.

This is report an issue with Smoke Detection such as a broken detector.

This Sub Category is for all service requests that relate to Fire Extinguishers.

This is to report an issue with an Automatic Door such as push pad not operating.

Instructions to help end users perform a password reset.

This service is to report and process an issue with a mechanical malfunction of a departmental printer.

This Sub Category is for all service requests that relate to Fire Alarms.

This is for all service requests that relate to Interior Wall Patching Repairs on campus.

This Service is to manage the creation of a RIC ID Card for employees and the assignment of permissions (Access Levels) to the card.

Computer Deployment Request:  This service is for requesting a computer upgrade or a new computer for an office or department.

This is to request vehicle maintenance such as gas, scheduled service and/or flat tire.

This service is to open a ticket to remove any virus or malware that is interrupting the day to day use of your RIC owned computer.

Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)

This service covers all issues pertaining to G-Suite application and account issues.

All maintenance related to the data center hardware and infrastructure (servers, storage, environmentals) and specific technologies (VMware and Nutanix)

This is to report an issue with Light Bulbs such as need light bulb replacement.