My Recently Visited Services

Report all RIC Docs related issues here.

This is to request a Name Badge.
PLEASE NOTE:  TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS

This is to open a ticket to setup a user’s profile on a computer. This involves setting up Outlook, printers, shared drives, data transfer if applicable and software installs if needed.

This is to report an issue with Light Bulbs such as need light bulb replacement.

This service request is for inquiries on obtaining a campus parking pass.

This service is to reload the operating system on your computer due to a problem with the day to day use, speed or any other issues that a normal fix cannot resolve.

This is report an issue with Smoke Detection such as a broken detector.

Please submit MyRIC service request or report any MyRIC (Portal, Campus Solutions, HR, and/or Financials) issues here. We will try our best to get them resolved.

A complex upgrade or maintenance within the Data Centers

This is to report an issue with a Light such as a broken light cover/lens.

This is to request any Miscellaneous Grounds Operations services on campus.  For prompt attention, please pick one of our other categories if possible.

You need to submit all MyRIC (Campus Solution, HR, and Financials) data requests here. However, we will need to evaluate your request so that the request meets the data security requirements.

Software/Application Training: Request individual training sessions for RIC employees on using specific software and applications (computer based or online).

This service will initiate ticket creation for printer or copier using the wrong driver. This requests stems from users wanted advanced features from the copy machine or printer and the universal drivers limitations.

This Sub Category is for all service requests that relate to Fire Alarms.

This is to report an issue with an Emergency Exit Light.

Video/Projection Device Support: For issues with video displays or projectors in classrooms, conference rooms, auditoriums, and public spaces. Common problems include blank screens, distorted images, or disconnections.

Please submit requests related to Adirondack (Student Housing Management System) here.

This Service will address an end users request to rename their telephone extension. This service will usually happen when there is a new hire in a department.

Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)

This is to request to have materials hung on walls such as a picture or white board.

This is to report an issue with a Sink/Faucet such as a faucet won't shut off.

This Service Request will involve a network request to reserve an IP address of a specific piece of hardware.

This is to request repairs for HVAC equipment such as motor repairs or broken thermostat.