My Recently Visited Services

This is to report an issue with an Automatic Door such as push pad not operating.

User Support Services provides A/V equipment loans for students enrolled in Communications and Film Studies classes as needed.  This includes cameras, microphones, tripods, lighting kits, etc.  Please fill out a loan reservation request form to begin the process of borrowing equipment.

This request would be for a new office area that requires a new phone extension.

This form can be used to submit requests regarding ID cards for RIC employees.  This includes requests to print new ID cards, replace ID cards, and request changes to assigned access for buildings and rooms on the card.  Additional approvals may be required for granting building/room access as needed.

This is to request General Cleaning such as vacuuming, etc.

This is to request Leaf Removal on campus grounds.

This service will be for any IT equipment loaner request from actively employed faculty or staff members at Rhode Island College.

This is to report an issue with a Drain such as a clog.

This is to report a ceiling tile that needs repair/replacement.

Instructions to help end users perform a password reset.

A request for general help with Blackboard

Video/Projection Device Support: For issues with video displays or projectors in classrooms, conference rooms, auditoriums, and public spaces. Common problems include blank screens, distorted images, or disconnections.

This service request is for inquiries on obtaining a campus parking pass.

Holidays and specific academic or administrative dates that should show on the official calendar to the RIC Calendar/RIC Rooms (last day of classes, Halloween, Spring Break, Construction closures).

This is to report an issue with Gas Pressure such as an issue with lab tables.
NOTE:  IF YOU SMELL GAS, CONTACT CAMPUS POLICE IMMEDIATELY AT (401) 456-8888

Computer Deployment Request:  This service is for requesting a computer upgrade or a new computer for an office or department.

Request a one-on-one Blackboard consultation with an instructional technologist from the Center for Instructional Technology (CIT) team.

User Support Services oversees software purchases for centrally-managed electronic classrooms and computer labs. Use this form to request software to be purchased and/or installed in academic computing facilities.

This Service would involve entering a ticket with the proper information to move a phone extension to a different location.

This is to request a Name Badge.
PLEASE NOTE:  TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS

Use this form to request a merge of one or more of your Blackboard course sections.

This service is to help resolve an issue when a new student, faculty member, or staff member cannot use the password station to reset their password.
This occurs sometimes due to the fact of the users record entry into the system via the Records Office or Human Resources.

This service is to reload the operating system on your computer due to a problem with the day to day use, speed or any other issues that a normal fix cannot resolve.

This service is to open a ticket to remove any virus or malware that is interrupting the day to day use of your RIC owned computer.

Please submit all reports and queries related requests here. Please note that service for handling data requests is listed separately and you will need to submit data request under "Data Request".