My Recently Visited Services

Instructions to help end users perform a password reset.

This service request is for inquiries on obtaining a campus parking pass.

This Sub Category is for all service requests that relate to Fire Alarms.

This service request is for requesting a non-academic Blackboard course.

This Service is to create a ESNA unified communications ticket to have the users voicemail password reset to the originally generated password.

This is to report an issue with an Emergency Exit Light.

Scanning Faculty Testing and report generating

This service is for requesting access to or requesting the creation of network shared folders, also called department shared folders.  This includes access to "scan shares" that are linked to Savin multi-function printers.

This is to request Parking/Vehicle signage.
PLEASE NOTE:  TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS

This service provides support for hardware issues for items like computers and tablets, and for their connected accessories such as monitors, keyboards, and mice.  For example, a keyboard with keys that do not function, a computer that does not power on or makes a beeping noise, or a computer monitor that is distorted and not displaying properly.

This request is to open a ticket regarding any issues encountered while using a web browser such as Chrome, Internet Explorer and Firefox.

Computer Deployment Request:  This service is for requesting a computer upgrade or a new computer for an office or department.

Request to set up a consultation to discuss professional development opportunities for your department on Blackboard, Kaltura, Respondus.

This would only be triggered if a help desk employee gets no connectivity on the netscout tester after checking ports.

A request for general help with Blackboard

This is to request access to a shared calendar and connect outlook to the shared calendar.

This is to create a service request for specific software to be installed on your RIC managed/assigned computer.

This is to report an issue with a Clock, such as battery replacement.

This is to report an issue with a door Lock.
PLEASE NOTE: Requests for keys should be directed to RIC Campus Police at (401) 456-8888.

Add items to their inventory, modify pricing, or delete from certain templates.

Use this form to request a merge of one or more of your Blackboard course sections.

This service will be for any IT equipment loaner request from actively employed faculty or staff members at Rhode Island College.

User Support Services provides A/V equipment loans for students enrolled in Communications and Film Studies classes as needed.  This includes cameras, microphones, tripods, lighting kits, etc.  Please fill out a loan reservation request form to begin the process of borrowing equipment.

This form can be used to submit requests regarding ID cards for RIC employees.  This includes requests to print new ID cards, replace ID cards, and request changes to assigned access for buildings and rooms on the card.  Additional approvals may be required for granting building/room access as needed.