My Recently Visited Services

This is to request a new keyboard or mouse for use with your computer in your office.

This is to request vehicle maintenance such as gas, scheduled service and/or flat tire.

This is to request Weeding Beds on campus grounds.

This Service would involve entering a ticket with the proper information to move a phone extension to a different location.

This service request is for inquiries on obtaining a campus parking pass.

This would only be triggered if a help desk employee gets no connectivity on the netscout tester after checking ports.

This is to report an issue with a Ballast such as lights flickering.

You need to submit all MyRIC (Campus Solution, HR, and Financials) data requests here. However, we will need to evaluate your request so that the request meets the data security requirements.

Audio/Sound Support: For issues with audio or sound systems in classrooms, conference rooms, auditoriums, and public spaces. Common problems include no sound from speakers, distorted sound, volume issues, and microphone problems such as not picking up sound or requiring level adjustments.

This Service is to create is Identity Management ticket when a person is hired at the college that used to be a student and their role has now changed to an employee.

This Service allows a faculty member to submit a ticket if they are not seeing a course that they are teaching during the current semester in Blackboard.

This Service is setup to resolve a new users issue with incomplete Office 365 license assignments.

This Service is to request that your Office 365 account be removed from the Action Center to allow outgoing email to process.

This service is to help resolve an issue when a new student, faculty member, or staff member cannot use the password station to reset their password.
This occurs sometimes due to the fact of the users record entry into the system via the Records Office or Human Resources.

This Service is to identify a user that is either missing a Social Security number in our data feed and either advise to contact the Records Office to get the proper value included in the account data or have a 4 digit code generated.

This service will provide the end user with the option to request training materials on any college IT resources. You can use this ticket request to schedule a one on one training session for any resource from classroom items to applications such as Microsoft or Google G-Suite modules.

Request a one-on-one Blackboard consultation with an instructional technologist from the Center for Instructional Technology (CIT) team.

This is to request an alias to be created for an email address. This may be due to a name change.

Please request special MyRIC training here. We provide MyRIC training in the following areas: Campus Solutions, HR, Financials. If other administrative offices need to be involved, we will coordinate that.

Please submit MyRIC service request or report any MyRIC (Portal, Campus Solutions, HR, and/or Financials) issues here. We will try our best to get them resolved.

Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)

Please submit all reports and queries related requests here. Please note that service for handling data requests is listed separately and you will need to submit data request under "Data Request".

Enter any MyRIC/PeopleSoft modification or change requests, along with justifications why the changes are needed.