My Recently Visited Services

Please submit your requests for creating Web forms here.

This Service Request is to have new print queue created for a new device or a for a location move.

A complex upgrade or maintenance within the Data Centers

This service is to help resolve an issue when a new student, faculty member, or staff member cannot use the password station to reset their password.
This occurs sometimes due to the fact of the users record entry into the system via the Records Office or Human Resources.

This service is to put a ticket in for a cabling issue regarding Ethernet cables, rewiring of a desk, or physical damage to any wires in the office.

This Service Request will be used if an on premises network service has either stopped working or is having slowness issues.

This Service is setup to resolve a new users issue with incomplete Office 365 license assignments.

This request is to open a ticket regarding any issues encountered while using a web browser such as Chrome, Internet Explorer and Firefox.

This Service Request is for our systems administrators to allow access to specific departmental shares pending a approval from the department director.

This service is to open a ticket to remove any virus or malware that is interrupting the day to day use of your RIC owned computer.

This is to open a ticket for a login issue when the error message states that “there is a trust relationship error.”

When filling out this report it is critical to include as much information as possible, even if it seems superfluous or extraneous. Any kind of network outage should be reported (including very slow network bandwidth).

Software/Application Training: Request individual training sessions for RIC employees on using specific software and applications (computer based or online).

This is to request access to a shared calendar and connect outlook to the shared calendar.

Add items to their inventory, modify pricing, or delete from certain templates.

This service is to report and process an issue with a mechanical malfunction of a departmental printer.

Please request special MyRIC training here. We provide MyRIC training in the following areas: Campus Solutions, HR, Financials. If other administrative offices need to be involved, we will coordinate that.

This service will initiate ticket creation for printer or copier using the wrong driver. This requests stems from users wanted advanced features from the copy machine or printer and the universal drivers limitations.