My Recently Visited Services

This Service Request will involve a network request to reserve an IP address of a specific piece of hardware.

This service encapsulates all virtual collaborative software access requests. Examples of collaborative software are Zoom and Microsoft Teams.

This is to report an issue with a door Lock.
PLEASE NOTE: Requests for keys should be directed to RIC Campus Police at (401) 456-8888.

This service request is for inquiries on obtaining a campus parking pass.

Add items to their inventory, modify pricing, or delete from certain templates.

This is to request a temperature adjustment for Heating.

Use this form to request a merge of one or more of your Blackboard course sections.

Courses remain on Blackboard for 18 months; after this, they are removed and archived. Use this form to request an older archived course to be restored to Blackboard.

This is to request Mowing or Trimming of grass on campus grounds.

This is to request a new keyboard or mouse for use with your computer in your office.

A complex upgrade or maintenance within the Data Centers

This request is to add or remove existing group member(s) of a group in RIC Rooms (EMS).

This is to request general signage or custom signage not covered by other services or categories.
PLEASE NOTE:  TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS. ALL GRAPHICS MUST BE PROVIDED FOR CUSTOM REQUEST.

Request support for a previously installed software application or program that you are encountering problems with on a RIC owned or managed computer.

This service will be for any IT equipment loaner request from actively employed faculty or staff members at Rhode Island College.

This service is to help resolve an issue when a new student, faculty member, or staff member cannot use the password station to reset their password.
This occurs sometimes due to the fact of the users record entry into the system via the Records Office or Human Resources.

This is to report an issue with a Receptacle such as a broken receptacle cover or damaged power outlet.

This is to request to have materials hung on walls such as a picture or white board.

Used to modify a building availability through RIC Rooms (EMS) for bookings. Close a building for construction to all users or close campus from all web users bookings for a power shut down.

Request a one-on-one Blackboard consultation with an instructional technologist from the Center for Instructional Technology (CIT) team.

This IT move request will facilitate getting an end user moved to another location. Tasks within this request would possibly be a phone extension relocation, drop activation, physically moving any IT equipment provided by RIC to the faculty or staff member, and any other peripherals.

This Service will identify a phone line issue with a ticket specifically for no dial tone. This can be confirmed by trying to plug a tested handset into the users phone jack and not getting any signal.

This service should be used for requesting new or upgraded computer/device accessories such as computer monitors, keyboards, mice, etc.

This is to report a ceiling tile that needs repair/replacement.

Software/Application Training: Request individual training sessions for RIC employees on using specific software and applications (computer based or online).