My Recently Visited Services

This Service is to request access to or creation of new shared departmental mailbox in Office 365.

This Service is to create a ESNA unified communications ticket to have the users voicemail password reset to the originally generated password.

Set or remove the academic flag for a campus space in RIC Rooms.

Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)

This is to report any general maintenance request that is general in nature not covered by other services or categories.

This is to request General Cleaning such as vacuuming, etc.

This is to request a Poster to be duplicated.
PLEASE NOTE:  TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS; GRAPHICS MUST BE PROVIDED.

This Service will identify a phone line issue with a ticket specifically for no dial tone. This can be confirmed by trying to plug a tested handset into the users phone jack and not getting any signal.

The project request allows you to summarize the purpose of the project and specify other high level details.

This service request is for inquiries on obtaining a campus parking pass.

User Support Services provides A/V equipment loans for students enrolled in Communications and Film Studies classes as needed.  This includes cameras, microphones, tripods, lighting kits, etc.  Please fill out a loan reservation request form to begin the process of borrowing equipment.

This is to report an issue with a fire door such as battery replacement or inspections.

This is to report an issue with Light Bulbs such as need light bulb replacement.

This is to report an issue with a Clock, such as battery replacement.

This Service is to create is Identity Management ticket when a person is hired at the college that used to be a student and their role has now changed to an employee.

This is for general fire safety requests that do not fall under other categories and services.

A request for general help with Kaltura.

This is to report an issue with a Drain such as a clog.

This service is to map a network drive such as O: drive or Scan drive. This will go through a workflow for approval by supervisor, then access by server team, then setup by help desk.

This would only be triggered if a help desk employee gets no connectivity on the netscout tester after checking ports.

This service will provide the end user with the option to request training materials on any college IT resources. You can use this ticket request to schedule a one on one training session for any resource from classroom items to applications such as Microsoft or Google G-Suite modules.

This is to request a temperature adjustment for Cooling/Air Conditioning.

Instructions to help end users perform a password reset.

This Service Request will be used if an on premises network service has either stopped working or is having slowness issues.