This Service is to request access to or creation of new shared departmental mailbox in Office 365.
This is to request a ticket regarding a broken monitor, video issues, and no display on your monitor from your computer.
Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)
This Sub Category is for all service requests that relate to any Miscellaneous grounds operations on campus.
This service is a request to either have users added or removed from Office 365 distribution lists designated by departments at RIC.
This Sub Category is for all service requests that relate to Locksmith services that requires an outside contractor on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.
This Sub Category is for all service requests that relate to Showers on campus.
Please submit all reports and queries related requests here. Please note that service for handling data requests is listed separately and you will need to submit data request under "Data Request".
You need to submit all MyRIC (Campus Solution, HR, and Financials) data requests here. However, we will need to evaluate your request so that the request meets the data security requirements.
This Sub Category is for all service requests that relate to Furniture Assembly/Repairs on campus.
This Sub Category is for all service requests that relate to Drains on campus.
This Sub Category is for all service requests that relate to Pest Control services that requires an outside contractor on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.
This Sub Category is for all requests for Name Badges. NOTE: TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS.
This service request will be associated with any issue that you maybe having with a PC software application that is not working properly.
This Sub Category is for all service requests that relate to Light Repairs on campus.
This Sub Category is for all service requests that relate to Sinks/Faucets on campus.
Instructions to help end users perform a password reset.
This service will initiate ticket creation for printer or copier using the wrong driver. This requests stems from users wanted advanced features from the copy machine or printer and the universal drivers limitations.
This Service Request is for any issues that involve a phone handset malfunction. Examples are broken phone keys and receiver issues.
This Sub Category is for all service requests that relate to Ceiling Leaks on campus.
This Sub Category is for all service requests that relate to Fire Alarms.
Please submit requests related to Adirondack (Student Housing Management System) here.
This service would be to report an issue about a projector either not displaying, overheating, or a bulb issue.
This is to report a service issue with a touch panel or video switcher in classroom or lab.
This Sub Category is for all service requests that relate to Mowing and/or Trimming on campus.