This service will provide the end user with the option to request training materials on any college IT resources. You can use this ticket request to schedule a one on one training session for any resource from classroom items to applications such as Microsoft or Google G-Suite modules.
You need to submit all MyRIC (Campus Solution, HR, and Financials) data requests here. However, we will need to evaluate your request so that the request meets the data security requirements.
Enter any MyRIC/PeopleSoft modification or change requests, along with justifications why the changes are needed.
This Sub Category is for all service requests that relate to Pest Control services that requires an outside contractor on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.
This Sub Category is for all service requests that relate to Locksmith services that requires an outside contractor on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.
This Sub Category is for all service requests that relate to Hanging Materials on campus.
Special MIS services for supporting various applications & systems not listed individually, including, but not limited to, MediCAT, QAS, Smart Catalog, Topaz, College Cards/CBORD, etc.
This Sub Category is for all service requests that relate to Furniture on campus.
Please submit MyRIC service request or report any MyRIC (Portal, Campus Solutions, HR, and/or Financials) issues here. We will try our best to get them resolved.
This request is to activate windows, office, adobe or any other software that says it needs to be activated for use.
This service request will be associated with any issue that you maybe having with a PC software application that is not working properly.
This Sub Category is for all service requests that are related to Heating on campus.
Please submit all reports and queries related requests here. Please note that service for handling data requests is listed separately and you will need to submit data request under "Data Request".
This Service is to request access to or creation of new shared departmental mailbox in Office 365.
This Service is to create a ESNA unified communications ticket to have the users voicemail password reset to the originally generated password.
Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)
This service is a request to either have users added or removed from Office 365 distribution lists designated by departments at RIC.
This Sub Category is for all service requests that relate to Doors on campus.
This Sub Category is for all service requests that relate to Moving on campus.
This Sub Category is for all requests for Name Badges. NOTE: TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS.
Instructions to help end users perform a password reset.
This is to open a ticket requesting VPN access on a laptop. This will allow you to connect to RICs network away from Campus. This will start a workflow for approval, back end work, and setup and training by the help desk.
This Service Request is to have the end users voicemail synced with Office 365 to be visible in the users email to playback.