User Support Services oversees software purchases for centrally-managed electronic classrooms and computer labs. Use this form to request software to be purchased and/or installed in academic computing facilities.
Audio/Sound Support: For issues with audio or sound systems in classrooms, conference rooms, auditoriums, and public spaces. Common problems include no sound from speakers, distorted sound, volume issues, and microphone problems such as not picking up sound or requiring level adjustments.
This service is a ticket request that involves a user issue having difficulty logging into a classroom or lab teachers station.
Classroom Technology Training: Request individual training sessions for RIC employees on using technology in classrooms, conference rooms, auditoriums, and public spaces.
User Support Services provides A/V equipment loans for students enrolled in Communications and Film Studies classes as needed. This includes cameras, microphones, tripods, lighting kits, etc. Please fill out a loan reservation request form to begin the process of borrowing equipment.
This service will be for any IT equipment loaner request from actively employed faculty or staff members at Rhode Island College.
Podium Touch Panel/Video Switcher Support: For issues with the video switching equipment installed in a podium in classrooms, conference rooms, auditoriums, and public spaces. Common issues include the inability to switch from the podium computer to a laptop computer at the podium, the touch screen or switcher not turning projection or video devices on or off in a room, or the switcher touch screen becoming unresponsive or displaying an error message.
Video/Projection Device Support: For issues with video displays or projectors in classrooms, conference rooms, auditoriums, and public spaces. Common problems include blank screens, distorted images, or disconnections.