User Support Services oversees software purchases for centrally-managed electronic classrooms and computer labs. Use this form to request software to be purchased and/or installed in academic computing facilities.
This service should be used for requesting an Adobe software license be provisioned for employees and students. This includes licenses for Adobe Acrobat DC/Pro, Adobe Creative Cloud Suite, and Adobe Express.
Computer Deployment Request: This service is for requesting a computer upgrade or a new computer for an office or department.
This service should be used for requesting new or upgraded computer/device accessories such as computer monitors, keyboards, mice, etc.
This service provides support for hardware issues for items like computers and tablets, and for their connected accessories such as monitors, keyboards, and mice. For example, a keyboard with keys that do not function, a computer that does not power on or makes a beeping noise, or a computer monitor that is distorted and not displaying properly.
This service is for requesting ITS staff to move Rhode Island College assigned technology from one location to another. This includes (but is not limited to) items such as computers, monitors, desktop printers, and phones, and related cabling and accessories. Please include the current location and the new location when completing the form, and provide five business days of notice for a completion of a move.
This service is to map a network drive such as O: drive or Scan drive. This will go through a workflow for approval by supervisor, then access by server team, then setup by help desk.
This is to open a ticket to setup a user’s profile on a computer. This involves setting up Outlook, printers, shared drives, data transfer if applicable and software installs if needed.
Instructions to help end users perform a password reset.
This service is to reload the operating system on your computer due to a problem with the day to day use, speed or any other issues that a normal fix cannot resolve.
This is to request access to a shared calendar and connect outlook to the shared calendar.
Request support for a previously installed software application or program that you are encountering problems with on a RIC owned or managed computer.
This is to create a service request for specific software to be installed on your RIC managed/assigned computer.
Software/Application Training: Request individual training sessions for RIC employees on using specific software and applications (computer based or online).
This service is to open a ticket to remove any virus or malware that is interrupting the day to day use of your RIC owned computer.
This request is to open a ticket regarding any issues encountered while using a web browser such as Chrome, Internet Explorer and Firefox.
This service is for requesting document sharing services associated with accessing Word, Excel, PowerPoint or other types of documents on www.ric.edu or our.ric.edu. Sharing links will be provided to the Web Communications team after the files are provided and sharing is configured for them.
This request is to pick up old/junk equipment to be retired and disposed of.
This service is to put a ticket in for a cabling issue regarding Ethernet cables, rewiring of a desk, or physical damage to any wires in the office.