User Support Services oversees software purchases for centrally-managed electronic classrooms and computer labs. Use this form to request software to be purchased and/or installed in academic computing facilities.
Computer Deployment Request: This service is for requesting a computer upgrade or a new computer for an office or department.
This is to request a ticket regarding a broken monitor, video issues, and no display on your monitor from your computer.
This is to request a new keyboard or mouse for use with your computer in your office.
This service is to map a network drive such as O: drive or Scan drive. This will go through a workflow for approval by supervisor, then access by server team, then setup by help desk.
This is to open a ticket to setup a user’s profile on a computer. This involves setting up Outlook, printers, shared drives, data transfer if applicable and software installs if needed.
This IT move request will facilitate getting an end user moved to another location. Tasks within this request would possibly be a phone extension relocation, drop activation, physically moving any IT equipment provided by RIC to the faculty or staff member, and any other peripherals.
Instructions to help end users perform a password reset.
This service is to reload the operating system on your computer due to a problem with the day to day use, speed or any other issues that a normal fix cannot resolve.
This is to request access to a shared calendar and connect outlook to the shared calendar.
Request support for a previously installed software application or program that you are encountering problems with on a RIC owned or managed computer.
This is to create a service request for specific software to be installed on your RIC managed/assigned computer.
Software/Application Training: Request individual training sessions for RIC employees on using specific software and applications (computer based or online).
This is to open a ticket for a login issue when the error message states that “there is a trust relationship error.”
This service is to open a ticket to remove any virus or malware that is interrupting the day to day use of your RIC owned computer.
This request is to open a ticket regarding any issues encountered while using a web browser such as Chrome, Internet Explorer and Firefox.
This request is to pick up old/junk equipment to be retired and disposed of.
This service is to put a ticket in for a cabling issue regarding Ethernet cables, rewiring of a desk, or physical damage to any wires in the office.