This Service Request is for any issues that involve a phone handset malfunction. Examples are broken phone keys and receiver issues.
This service is for requesting ITS staff to move Rhode Island College assigned technology from one location to another. This includes (but is not limited to) items such as computers, monitors, desktop printers, and phones, and related cabling and accessories. Please include the current location and the new location when completing the form, and provide five business days of notice for a completion of a move.
This Service will address an end users request to rename their telephone extension. This service will usually happen when there is a new hire in a department.
This request would be for a new office area that requires a new phone extension.
This Service will identify a phone line issue with a ticket specifically for no dial tone. This can be confirmed by trying to plug a tested handset into the users phone jack and not getting any signal.
This Service Request is to have the end users voicemail synced with Office 365 to be visible in the users email to playback.
This Service is to create a ESNA unified communications ticket to have the users voicemail password reset to the originally generated password.