This Service Request is for any issues that involve a phone handset malfunction. Examples are broken phone keys and receiver issues.
This Service will address an end users request to rename their telephone extension. This service will usually happen when there is a new hire in a department.
This Service would involve entering a ticket with the proper information to move a phone extension to a different location.
This request would be for a new office area that requires a new phone extension.
This Service will identify a phone line issue with a ticket specifically for no dial tone. This can be confirmed by trying to plug a tested handset into the users phone jack and not getting any signal.
This Service Request is to have the end users voicemail synced with Office 365 to be visible in the users email to playback.
This Service is to create a ESNA unified communications ticket to have the users voicemail password reset to the originally generated password.