IT and Network Support

This category contains all sub-categories pertaining to IT, Networking, MyRIC [PeopleSoft], Phone, Classroom and Labs, Blackboard, Printers, and all Account Access Issues. This tab will get you to correct area so you can submit a self service IT ticket and track all of the changes made to resolve your issue.

Categories (7)

Computer Support and Repair Issues

Service Requests associated with any issue involving a RIC owned Apple or a PC computing product.

Blackboard Support and Resource Training Requests

Service and Issue requests for the Rhode Island College Learning Management System and setup an appointment for one on one training using the college based applications.

Classroom and Computer Lab Issues

Problem requests for any issues with electronic equipment in a RIC academic classroom or a departmental conference room.

Office 365 and Account Access Requests

Telephone and Voicemail Issues

Service and Issue requests for any associated problem involving phone lines, equipment, or voicemail.

Printer and Copier Issues

Service and Issue requests for any associated printing device on campus.

Administrative Systems and Applications [MIS]

MyRIC Portal, Campus Solutions, HR, Financials NOT IT support issues