IT and Network Support

This category contains all sub-categories pertaining to IT, Networking, MyRIC [PeopleSoft], Phone, Classroom and Labs, Blackboard, Printers, and all Account Access Issues. This tab will get you to correct area so you can submit a self service IT ticket and track all of the changes made to resolve your issue.

Categories (7)

Computer Support and Repair Issues

Service Requests associated with any issue involving a RIC owned Apple or a PC computing product.
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Blackboard Support and Professional Development Requests

Service and Issue requests for Blackboard, the college's learning management system, and requests for one-on-one professional development with CIT staff members on topics related to instructional technology.
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Classroom and Computer Lab Issues

Problem requests for any issues with electronic equipment in a RIC academic classroom or a departmental conference room.
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Account Access and Troubleshooting Requests

Service requests and incidents for changing or troubleshooting access to accounts. This includes support for issues logging in to RIC systems and services, and issues with permissions or passwords.
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Telephone and Voicemail Issues

Service and Issue requests for any associated problem involving phone lines, equipment, or voicemail.
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Printer and Copier Issues

Service and Issue requests for any associated printing device on campus.
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Administrative Systems and Applications [MIS]

MyRIC Portal, Campus Solutions, HR, Financials NOT IT support issues
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