Services A-Z (200)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Account Role Change Request

This Service is to create is Identity Management ticket when a person is hired at the college that used to be a student and their role has now changed to an employee.

ACL Service Request

Activate Software License Request

This request is to activate windows, office, adobe or any other software that says it needs to be activated for use.

Active Directory Account Access Request

Add a New Group

This request is to enter a new group in RIC Rooms (EMS).

Add or modify academic flag for a campus space (Registrar)

Set or remove the academic flag for a campus space in RIC Rooms.

Add or modify Building Hours

Used to modify a building availability through RIC Rooms (EMS) for bookings. Close a building for construction to all users or close campus from all web users bookings for a power shut down.

Add or Modify RIC Calendar/RIC Rooms Special/Holiday Dates

Holidays and specific academic or administrative dates that should show on the official calendar to the RIC Calendar/RIC Rooms (last day of classes, Halloween, Spring Break, Construction closures).

Add or Remove Users

This request is to add or remove existing group member(s) of a group in RIC Rooms (EMS).

Add User to Course

A request to the Blackboard Support team to add another a professor to access their current Blackboard course.

Adirondack

Please submit requests related to Adirondack (Student Housing Management System) here.

A-Frame

This Sub Category is for all requests for A-Frame signs. NOTE: TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS.

Apple Computer Upgrade Request

This service is to put in a request to upgrade your current Apple computer in your Rhode Island College Office. This will go through an approval process based on your current computer model and ITS computer availability.

Archive a Course

A Blackboard course archive is a .zip file which contains all of the grades, content and activity within the course. One can only access the contents within the archive if one restores it within Blackboard.

Asphalt/Concrete

This Sub Category is for all service requests that relate to Asphalt/Concrete on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.

Audio Issue

This service is will be for a service ticket entry to resolve an issue with the sound not working in classroom or a lab.

Automatic Door

This Sub Category is for all service requests that relate to Automatic Doors on campus.

B

Ballast Repair

This Sub Category is for all service requests that relate to Electrical Ballast on campus.

Banner

This Sub Category is for all requests for a Banner. NOTE: TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS.

Blackboard Training Request

This service request will be for to make an appointment to assist with blackboard application processes.

Broken Handset

This Service Request is for any issues that involve a phone handset malfunction. Examples are broken phone keys and receiver issues.

Building Switch Malfunction Incident

A failure of this type will typically affect an entire building at once. Multiple users.

C

Cabling Issue Request

This service is to put in a request for an issue with Ethernet cables, rewiring of a desk, or physical damage to any wires in your Rhode Island College office.

CECS Events Team Issue

CECS Events Team Issue

Ceiling Leak

This Sub Category is for all service requests that relate to Ceiling Leaks on campus.

Ceiling Tile Repair

This Sub Category is for all service requests that relate to Ceiling Tile Replacement/Repair on campus.

Classroom Login Issue

This service is a ticket request that involves a user issue having difficulty logging into a classroom or lab teachers station.

Clock Repair

This Sub Category is for all service requests that relate to Clocks on campus.

Closed Caption Request

This support request allow a faculty member to get a composed video embedded with closed captioning.

CollegeNet

Online Graduate Studies Application System

Computer Upgrade Request

This service is to request an upgrade to your current computer in your office. This will go through an approval process based on your current machine model and ITS computer availability.

Consolidate Reservations to one ID #

Create more than one event reservation instead of multiple bookings,

Consolidate room pricing

Rooms that are billed on an daily flat rate plan instead of an hourly plan

Construction, Minor

This Sub Category is for all service requests that relate to Minor Construction on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.

Cooling Request

This Sub Category is for all service requests that are related to Cooling/Air Conditioning on campus.

Copy Machine Malfunction

This service is for ticket entry of an issue with a Savin copier. This request will trigger a maintenance appointment call to Core Technologies for expedition.

Course Not Visible

This Service allows a faculty member to submit a ticket if they are not seeing a course that they are teaching during the current semester in Blackboard.

Custom Query Built

Academic and Administrative departments may need custom information from RIC Rooms (EMS).

Custom Request

This Sub Category is for all requests from Custom Signage. NOTE: TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS; GRAPHICS MUST BE PROVIDED.

D

Damaged Network Wiring Incident

In addition to wiring issues, this category would also include situations in which raceway, conduit, or mounting boxes/hardware is missing, damaged, or otherwise nonfunctional.

Data Backup/Restore Request

This is a request to backup data from a server or the restore of previously backed up data. It does not include recovery of lost data or data that never was backed up.

Data Center Infrastructure Maintenance

All maintenance related to the data center hardware and infrastructure (servers, storage, environmentals) and specific technologies (VMware and Nutanix)

Data Center Team General Service Request

Data Storage Quota Issue

This incident refers to the an end user running of network storage space in a departmental share directory.

Delivery Request

This Sub Category is for all service requests that relate to Delivery requests on campus.

Desktop/Laptop Startup Issue

This service is to put in a request regarding any support needed for startup issues on your Rhode Island College owned Apple computer.

Display Issue

This service is to put in a support ticket regarding any display issues on your Rhode Island College owned Apple computer.

Display Issue

This is to request a ticket regarding a broken monitor, video issues, and no display on your monitor from your computer.

Distribution List/Group Add or Remove

This service is a request to either have users added or removed from Office 365 distribution lists designated by departments at RIC.

Domestic Hot/Cold Water Repair

This Sub Category is for all service requests that relate to Domestic Hot/Cold Water on campus.

Door Contractor

This Sub Category is for all service requests that relate to Door services that requires an outside contractor on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.

Door Key Creation Request

This service is a support request involving the creation of a new physical key for access to secure doors on campus.

Door Repair

This Sub Category is for all service requests that relate to Doors on campus.

Door/Window Repairs

This Sub Category is for all service requests that relate to Doors/Windows on campus.

Drain Contractor

This Sub Category is for all service requests that relate to Drain services that require an outside contractor on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.

Drain Repair

This Sub Category is for all service requests that relate to Drains on campus.

Drain Repairs

This Sub Category is for all service requests that relate to Drains on campus.

Drop Activation Request

This would only be triggered if a help desk employee gets no connectivity on the netscout tester after checking ports.

Drop Reconfiguration Request

This request is for conditions where the drop is active but not configured to pickup IP addressing from the proper VLAN.

DVD Playback Issue

This Service Request pertains to all issues experienced by the faculty when attempting to run a DVD during a class.

E

Electrical Contractor

This Sub Category is for all service requests that relate to Electrical services that requires an outside contractor on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.

Elevator

This Sub Category is for all service requests that relate to Elevator services that requires an outside contractor on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.

Emergency Exit Lighting

This Sub Category is for all service requests that relate to Emergency Exit Lighting on campus.

Event

This Sub Category is for all requests for Event signage. NOTE: TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS.

Event Preparation and Set-Up

This Sub Category is for all service requests that relate to Events on campus. NOTE: ALL EVENTS MUST BE PROCESSED THROUGH RIC ROOMS.

Extension Relabel Request

This Service will address an end users request to rename their telephone extension. This service will usually happen when there is a new hire in a department.

Exterior Building Sign

This Sub Category is for all Exterior Building signage. NOTE: TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS.

Exterior Lighting

This Sub Category is for all service requests that relate to Exterior Lighting on campus.

Extron IP Reservation Request

F

Fiber Run Request

Fire Alarm

This Sub Category is for all service requests that relate to Fire Alarms.

Fire Extinguisher

This Sub Category is for all service requests that relate to Fire Extinguishers.

Flood Prevention

This Sub Category is for all service requests that relate to Flood Prevention on campus.

Floor Cleaning

This Sub Category is for all service requests that relate to Floor Cleaning on campus.

Flooring Repair

This Sub Category is for all service requests that relate to Flooring on campus.

Friendly Email Address Request

This is to request an alias to be created for an email address. This may be due to a name change.

Furniture Assembly/Repairs

This Sub Category is for all service requests that relate to Furniture Assembly/Repairs on campus.

Furniture Repairs (Mechanical)

This Sub Category is for all service requests that relate to Furniture on campus.

Furniture Request

This Sub Category is for all service requests that relate to Furniture requests on campus.

G

Gas Pressure

This Sub Category is for all service requests that relate to Gas Pressure on campus. NOTE: IF YOU SMELL GAS, CONTACT CAMPUS POLICE IMMEDIATELY AT (401) 456-8888!

General

This Sub Category is for all requests for General signage. NOTE: TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS.

General Carpentry

This Sub Category is for all service requests that relate to General Carpentry on campus.

General Cleaning

This Sub Category is for all service requests that relate to General Cleaning issues on campus.

General Maintenance Request

General Painting

This Sub Category is for all service requests that relate to General Painting on campus.

Generate Social Security Code

This Service is to identify a user that is either missing a Social Security number in our data feed and either advise to contact the Records Office to get the proper value included in the account data or have a 4 digit code generated.

Generator

This Sub Category is for all service requests that relate to Generator services that requires an outside contractor on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.

G-Suite Application Issues

This service covers all issues pertaining to G-Suite application and account issues.

H

Hang Materials

This Sub Category is for all service requests that relate to Hanging Materials on campus.

Hang Materials

This Sub Category is for all service requests that relate to Hanging Materials on campus.

Heat Detection

This Sub Category is for all service requests that relate to Heat Detection.

Heater/Unit Vent Repairs

This Sub Category is for all service requests that relate to Heaters/Unit Vents on campus.

Heating Request

This Sub Category is for all service requests that are related to Heating on campus.

HVAC

This Sub Category is for all service requests that relate to HVAC services that requires an outside contractor on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.

I

Inbound Port Request

Install Power

This Sub Category is for all service requests that relate to the Installation of Power. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.

Interior Building Sign

This Sub Category is for all requests for Interior Building signage. NOTE: TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS.

IP Reservation

This Service Request will involve a network request to reserve an IP address of a specific piece of hardware.

K

Kaltura Requests

This Service will include any feature in Blackboard referring to Kaltura. Requests such as video uploads, file conversions, or close captioning will fall under this service request.

Keyboard/Mouse Issue

This service is to put in a support ticket regarding any support needed for a keyboard or mouse on your Rhode Island College owned computer.

Keyboard/Mouse Issue

This is to request a new keyboard or mouse for use with your computer in your office.

Keychain Issue

This service is to put in a support ticket regarding any keychain issues on your Rhode Island College owned computer.

L

Leaf Removal

This Sub Category is for all service requests that relate to Leaf Removal on campus.

Light Bulb

This Sub Category is for all service requests that relate to Light Bulbs on campus.

Light Repair

This Sub Category is for all service requests that relate to Light Repairs on campus.

Litter Pickup

This Sub Category is for all service requests that relate to Litter Pickup on campus.

Lock Repair

This Sub Category is for all service requests that relate to Locks on campus.

Locksmith

This Sub Category is for all service requests that relate to Locksmith services that requires an outside contractor on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.

M

Map Network Share

This service is to map a network drive such as O: drive or Scan drive. This will go through a workflow for approval by supervisor, then access by server team, then setup by help desk.

Map Network Share Request

This service is to put in a request to map a network drive such as a departmental share or scan drive on your Rhode Island College owned computer. This will go through a workflow for approval by your supervisor, access granted by the server team, then setup by the ITS Help Desk.

Merge Courses

A request to the Blackboard Service team to merge old course data into a similar course for a new semester.

Miscellaneous

This Sub Category is for all service requests that relate to any Miscellaneous grounds operations on campus.

Missing Item/Reservation in Dashboard

RIC Rooms Web App are not showing up in the EMS Client dashboard.

Move Printer or Copier Location

This service is enter a ticket to move a departmental printer, copier or an office personal printer to another location.

Move Telephone Extension

This Service would involve entering a ticket with the proper information to move a phone extension to a different location.

Moving Request

This Sub Category is for all service requests that relate to Moving on campus.

Mow and Trim

This Sub Category is for all service requests that relate to Mowing and/or Trimming on campus.

MyRIC Account Permission Changes

Request changes to MyRIC (PeopleSoft) account permissions (for Campus Solutions, HR, and Financials)

MyRIC Data Request

You need to submit all MyRIC (Campus Solution, HR, and Financials) data requests here. However, we will need to evaluate your request so that the request meets the data security requirements.

MyRIC Feature/Modification Request

Enter any MyRIC/PeopleSoft modification or change requests, along with justifications why the changes are needed.

MyRIC Report/Query Request

Please submit all reports and queries related requests here. Please note that service for handling data requests is listed separately and you will need to submit data request under "Data Request".

MyRIC Service Request or Problems/Issues

Please submit MyRIC service request or report any MyRIC (Portal, Campus Solutions, HR, and/or Financials) issues here. We will try our best to get them resolved.

MyRIC Training

Please request special MyRIC training here. We provide MyRIC training in the following areas: Campus Solutions, HR, Financials. If other administrative offices need to be involved, we will coordinate that.

N

Name Badges

This Sub Category is for all requests for Name Badges. NOTE: TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS.

Network Outage - Data Center Operations

Network Outage Incident

When filling out this report it is critical to include as much information as possible, even if it seems superfluous or extraneous. Any kind of network outage should be reported (including very slow network bandwidth).

Network Provisioning Request

Network Share Permissions

This Service Request is for our systems administrators to allow access to specific departmental shares pending a approval from the department director.

New Phone Extension Request

This request would be for a new office area that requires a new phone extension.

New Printer Setup

This service is to place request for installation of newly purchased printer in a department.

New Profile Setup

This is to open a ticket to setup a user’s profile on a computer. This involves setting up Outlook, printers, shared drives, data transfer if applicable and software installs if needed.

New Switch Install Request

New Wireless Access Point Request

New Wiring/Drop Request

This request is for conditions in which there is physically no drop present and one must be installed. Insufficient port counts per drop are also included.

No Dial Tone

This Service will identify a phone line issue with a ticket specifically for no dial tone. This can be confirmed by trying to plug a tested handset into the users phone jack and not getting any signal.

O

Office 365 Product Licensing

This Service is setup to resolve a new users issue with incomplete Office 365 license assignments.

Office IT Equipment Relocation Request

This IT move request will facilitate getting an end user moved to another location. Tasks within this request would possibly be a phone extension relocation, drop activation, physically moving any IT equipment provided by RIC to the faculty or staff member, and any other peripherals.

Other MIS Supported Applications & Services

Special MIS services for supporting various applications & systems not listed individually, including, but not limited to, MediCAT, QAS, Smart Catalog, Topaz, College Cards/CBORD, etc.

P

Parking/Vehicle

This Sub Category is for all requests for Parking/Vehicle signage. NOTE: TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS.

Password Reset Instructions

Instructions to help end users perform a password reset.

Password Station Enrollment

This service is to help resolve an issue when a new student, faculty member, or staff member cannot use the password station to reset their password.
This occurs sometimes due to the fact of the users record entry into the system via the Records Office or Human Resources.

PC Cabling Issue

This service is to put a ticket in for a cabling issue regarding Ethernet cables, rewiring of a desk, or physical damage to any wires in the office.

PC Hardware Issue

Pest Control

This Sub Category is for all service requests that relate to Pest Control services that requires an outside contractor on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.

Pick-Up Request

This Sub Category is for all service requests that relate to Pick-Up requests on campus.

Plumbing

This Sub Category is for all service requests that relate to Plumbing services that requires an outside contractor on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.

Poster Duplication

This Sub Category is for all requests for Posters. NOTE: TWO WEEKS NOTICE IS REQUIRED FOR ALL REQUESTS; GRAPHICS MUST BE PROVIDED.

Power Outage

This Sub Category is for all service requests that relate to Power Outages.

Print Driver Issue

This service will initiate ticket creation for printer or copier using the wrong driver. This requests stems from users wanted advanced features from the copy machine or printer and the universal drivers limitations.

Print Queue Creation

This Service Request is to have new print queue created for a new device or a for a location move.

PRINTER IP Reservation Request

Printer Malfunction

This service is to report and process an issue with a mechanical malfunction of a departmental printer.

Projection Issue

This service would be to report an issue about a projector either not displaying, overheating, or a bulb issue.

R

Receptacle Repairs

This Sub Category is for all service requests that relate to Receptacles on campus.

Reimage PC

This service is to reload the operating system on your computer due to a problem with the day to day use, speed or any other issues that a normal fix cannot resolve.

Reporting Issues When Using RIC Docs

Report all RIC Docs related issues here.

Resource Training Request

This service will provide the end user with the option to request training materials on any college IT resources. You can use this ticket request to schedule a one on one training session for any resource from classroom items to applications such as Microsoft or Google G-Suite modules.

Restore Course

This Service is to submit a ticket to restore a past course and upload it into the newest semester courses.

Retired Equipment Removal Request

This request is to pick up old/junk equipment to be retired and disposed of.

RIC Instructional Technology General Request

Roof

This Sub Category is for all service and issue requests that relate to Roof services that requires an outside contractor on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.

S

Scanner Configuration Request

Scanning Service for Tests and Faculty/Course Evaluations

Please submit all scanning requests here and deliver tests and all evaluation forms to Building 1.

Screen/Window

This Sub Category is for all service and issue requests that relate to Window Screen services that requires an outside contractor on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.

Security Infrastructure Request

Server Reboot

This Service Request will be used if an on premises network service has either stopped working or is having slowness issues.

Service Item addition or modification

Add items to their inventory, modify pricing, or delete from certain templates.

Shade/Blinds

This Sub Category is for all service requests that relate to Shade/Blind services that requires an outside contractor on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.

Shared Calendar Request

This is to request access to a shared calendar and connect outlook to the shared calendar.

Shared Mailbox Access Request

This Service is to request access to or creation of new shared departmental mailbox in Office 365.

Shower Repairs

This Sub Category is for all service requests that relate to Showers on campus.

Sink/Faucet Repairs

This Sub Category is for all service requests that relate to Sinks/Faucets on campus.

Smoke Detection

This Sub Category is for all service requests that relate to Smoke Detection.

Software Application Issue

This service request will be associated with any issue that you maybe having with a PC software application that is not working properly.

Software Installation/Support Request

This service is to put in a request for software to be installed or supported on your Rhode Island College owned computer.

Software Installation/Support Request

This is to create a ticket to request a specific software to be installed on your RIC owned computer.

Software License Activation Request

This service is to put in a request to activate software that was purchased by Rhode Island College on your Rhode Island College owned Apple computer.

Spam Flagged Account

This Service is to request that your Office 365 account be removed from the Action Center to allow outgoing email to process.

Sprinklers

This Sub Category is for all service requests that relate to Fire Sprinklers.

T

Touch Panel Issue

This is to report a service issue with a touch panel or video switcher in classroom or lab.

Trash Removal (Exterior)

This Sub Category is for all service requests that relate to Exterior Trash Removal on campus.

Trash Removal (Interior)

This Sub Category is for all service requests that relate to Interior Trash Removal on campus.

Trim Shrubs

This Sub Category is for all service requests that relate to Trimming Shrubs on campus.

Trim Trees

This Sub Category is for all service requests that relate to Trimming Trees on campus.

Tripped Breaker

This Sub Category is for all service requests that relate to a Fuse on campus. NOTE: ONLY LICENSED PERSONNEL CAN ACCESS FUSE BOXES.

Trust Relationship Issue

This is to open a ticket for a login issue when the error message states that “there is a trust relationship error.”

U

Upgrades/Maintenance Project

A complex upgrade or maintenance within the Data Centers

V

Virus/Malware Issue

This service is to open a ticket to remove any virus or malware that is interrupting the day to day use of your RIC owned computer.

Voicemail Outlook Sync Request

This Service Request is to have the end users voicemail synced with Office 365 to be visible in the users email to playback.

Voicemail Password Reset

This Service is to create a ESNA unified communications ticket to have the users voicemail password reset to the originally generated password.

VPN Access Request

This is to open a ticket requesting VPN access on a laptop. This will allow you to connect to RICs network away from Campus. This will start a workflow for approval, back end work, and setup and training by the help desk.

W

Water Closet Repairs

This Sub Category is for all service requests that relate to Water Closets on campus.

Water Fountain/Filling Station Repairs

This Sub Category is for all service requests that relate to Water Fountains/Bottle Filling Stations on campus.

Web Browser Support Issue

This request is to open a ticket regarding any issues encountered while using a web browser such as Chrome, Internet Explorer and Firefox.

Web Browser Support Request

This service is to put in a request regarding any support needed for web browsers such as Safari, Chrome, or Firefox on your Rhode Island College owned Apple computer.

Web Forms (StoreFront)

Please submit your requests for creating Web forms here.

Weeding Beds

This Sub Category is for all service requests that relate to Weeding Beds on campus.

Window Repair

This Sub Category is for all service requests that relate to Windows on campus.

Window/Glass

This Sub Category is for all service requests that relate to Window Glass services that requires an outside contractor on campus. NOTE: REQUIRES FACILITIES AND OPERATIONS REVIEW AND APPROVAL.

Wireless Access Point Incident