Information Technology Services

This category contains all services pertaining to Information Technology, including Endpoint Computing (computers, tablets, software, printers), Networking, Enterprise Applications (MyRIC/Peoplesoft, RICRooms/EMS), Phone, Classroom/Lab Technology, A/V Media Services, Instructional Technology (Blackboard), and all Account Access Issues. Select the appropriate service in this category and submit a self-service IT request and track all of the changes made to resolve your issue.

Categories (7)

Endpoint Computing, Devices and Software

Support for RIC-owned/managed hardware, software and other devices. Includes desktops, laptops, tablets, printers, and software applications. Includes services such as requesting equipment, upgrades, repairing and resolving issues/incidents on these types of computing devices.
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Blackboard Support and Professional Development Requests

Service and Issue requests for Blackboard, the college's learning management system, and requests for one-on-one professional development with CIT staff members on topics related to instructional technology.
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Classroom Technology and Media Services

Support for electronic equipment in a RIC academic classrooms, conference rooms, auditoriums, and equipment loan requests. Please note that A/V requests for event setups should be completed through RICRooms/EMS rather than Service Center.
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Account Access and Troubleshooting Requests

Service requests and incidents for changing or troubleshooting access to accounts. This includes support for issues logging in to RIC systems and services, and issues with permissions or passwords.
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Telephone and Voicemail Issues

Service and Issue requests for any associated problem involving phone lines, equipment, or voicemail.
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Administrative Systems and Applications [MIS]

MyRIC Portal, Campus Solutions, HR, Financials NOT IT support issues
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Information Technology Projects

Technology project requests begin here.
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