User Accounts and Office 365 Email Access

Knowledge Base articles associated with self help procedures to possibly expedite an account issue without submitting a support ticket.

Articles (13)

Connecting your Rhode Island College Email to an iPhone or iOS Device.

The following knowledge base article will help you add your Rhode Island College Email to your Mail Application on your iPhone or iOS Device.

Edit Office 365 Mailbox Rules If You Were Flagged for Spam

This article is to help you check and delete Rules in your mailbox that might have been added to your account if someone spammed you and gained access to your email.

How To Reset Your Password Using Password Station

Learn how to quickly reset your password to access MyRIC, Blackboard, and your RIC Email.

MFA@RIC Pilot: Protect against account take-overs

With over 90% of all data breaches starting with a phishing email, protecting our Office 365 email accounts from being compromised is a top priority. Even with a lost or stolen password, access to your email is extremely difficult when your account has Multi-Factor Authentication enabled.

Office 365: Change the Authenticator Verification method

This article provides you with the instructions to change verification method in Office 365 using the Microsoft Authenticator app

Office 365: Change your password via SSPR

This article provides the instruction on how to change your password using Office 365 Self-Service Password Reset

Office 365: Registering for MFA using an Android Phone

This article provides the instruction on how to register for Office 365 Multi-Factor Authentication (MFA) when you own an Android phone that you have the Microsoft Authenticator app installed on.

Office 365: Registering for MFA using an iPhone (Apple iOS)

This article provides the instruction on how to register for Office 365 Multi-Factor Authentication (MFA) when you own an Apple iPhone (or iOS device) that you have the Microsoft Authenticator app installed on.

Office 365: Reset your password via SSPR

This article provides the instruction on how to reset your password using Office 365 Self-Service Password Reset

Office 365: Setting up Multi-Factor Authentication and Password Reset

This article introduces you to how to register for Office 365 Multi-Factor Authentication and Self-Service Password Reset

Use Outlook PhishHook Add-In to report suspicious email

The Outlook PhishHook Add-In is available to every RIC Office 365 user to easily report a suspicious email. Reporting these emails assist Information Technology Services (ITS) in protecting others from becoming a victim of a phishing attack.