This category contains knowledge base articles pertaining to issues with Zoom. Issues such as access, sign on, meeting creation, and recipient processes.

Articles (24)

Pinned Article Changing the Email Address of your Personal Zoom Account

This article shows how to change your email address from your personal zoom account to the college zoom account if you used a friendly email address.

Pinned Article Joining Your Personal Account to College Zoom Account

This article shows how to consolidate your personal Zoom account with the College account.

Add Zoom to your Blackboard Course Menu

Zoom will not be available in your Blackboard course until you either add it to the Course Menu or add it to a Content Area. This document will provide you with a brief overview of how to add the Xoom integration to your Blackboard course.

Assigning Microsoft Outlook Scheduling Privilege to an Executive Assistant

This article will show you how to schedule a Zoom meeting a behalf of another user.

How to Access Your RIC Zoom Account

This article will show you how to access your RIC Zoom account.

How to Install and Access the Zoom App on an Android Device?

This article will show you how to install and access the Zoom app on your Android device.

How to Sign in to the Zoom Desktop Client App

This article will show you how to sign into the Zoom Desktop Client app on a PC and Mac.

Zoom: Breakout Rooms/Annotation/Live Transcription: Support/Training Material

This article will cover videos and additional training material on Zoom Rooms, Annotation and Live Transcription topics.

Zoom: Getting Started: Support/Training Material

This article will cover Webinar recordings, videos and additional training material on Zoom: Getting Started topics:

Zoom: How to access a Zoom Cloud recording that has a passcode?

This article will show you how to access a Zoom Cloud recording that has a passcode.

Zoom: How to Download Zoom Cloud Recording

How to Download Your Zoom Cloud Recording to Your Local Machine

Zoom: How to Recover Your Deleted Zoom Cloud Recording

This article will show you how you can recover your deleted Zoom cloud recording from the trash.

Zoom: How to schedule a Zoom meeting using the Zoom Microsoft plugin within your Microsoft Outlook application installed on local machine

This article will show you how to schedule a Zoom meeting using the Zoom Microsoft plugin within your Microsoft Outlook application installed on your local machine.

Zoom: Polling: Support/Training Material

This article will cover videos and additional training material on Zoom Polling topics.

Zoom: Providing access to a Zoom recording created using Zoom LTI tool in an old course

This article will show you how you can give your students access to an existing Zoom Cloud recording in a previous course within the Zoom LTI tool.

Zoom: Recording: Support/Training Material

This article will cover Webinar recordings, videos and additional training material on Zoom Recording topics.

Zoom: Recurring Meeting: Support/Training Material

This article will cover videos on Zoom Recurring Meetings topics:

Zoom: Share and play video files directly into meeting

This article will show you how to share a video file and play it within your Zoom meeting.

Zoom: Support/Training Material

This article deals with User Support Services Zoom Webinars Recording, Videos & Helpful Training Material

Zoom: Use RIC Web Portal to Schedule open meeting w/o host joining

You have the ability now to schedule Zoom meetings where student join before the host joins the meeting. The host does not even have to join the meeting. You can create open Zoom meetings for the entire class to have a place to come together online to socialize. You can also create open Zoom meetings for your student groups.

Zoom: Use Zoom LTI Tool to Schedule open meeting w/o host joining

You have the ability now to schedule Zoom meetings where student join before the host joins the meeting. The host does not even have to join the meeting. You can create open Zoom meetings for the entire class to have a place to come together online to socialize. You can also create open Zoom meetings for your student groups.

Zoom: Using Live Transcription for Zoom

This article will show faculty, staff and students the process in enabling live auto-generated transcription within Zoom.

Zoom: Video Layout: Support/Training Material

This article will cover videos and additional training material on Zoom Video Layout topics.

Zoom: Where are my Virtual Backgrounds located?

This article will explain where the Zoom settings are stored for both macOS and Windows 10.